Forward Deployed Consultant / Senior Consultant
Salesforce1 day ago
Remote, United States +7 moreMid Level / Senior
H1B sponsor
Base Salary
$117k - $246k/yr
Responsibilities
- Own the roadmap and feature lifecycle for process blueprints and automation solutions.
- Identify workflow inefficiencies and automation opportunities across customer and internal processes.
- Map customer requirements and build workflow automations and solution blueprints using current platform features.
- Work with AI agents and prompting tools to design, validate, test, and iterate enterprise-grade automated solutions.
- Translate strategic goals and customer requirements into PRDs, user stories, and technical acceptance criteria.
- Manage the product backlog, prioritize sprints, and drive delivery using Agile methodologies.
- Document solution architecture, demonstrations, and implementation guidelines.
- Conduct user interviews and quantitative analysis to understand customer pain points and identify product opportunities.
- Partner with engineering, UX/UI design, customer-facing teams, and Product Managers on feasibility, feedback, rollout, and enablement.
- Measure efficiency improvements, blueprint adoption, time-to-value, scalability, customer satisfaction, and business value.
Requirements
- 3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting.
- Experience building external-facing products in enterprise B2B SaaS environments.
- Strong understanding of workflow mapping, process modeling, and process improvement methodologies.
- Experience translating business requirements into structured automated workflows or solutions.
- Hands-on experience with automation tools, workflow builders, AI prompting, or low/no-code platforms.
- Strong written and spoken communication skills with the ability to present complex ideas to technical and non-technical audiences.
- Experience collaborating with virtual and global teams across engineering, design, and customer success.
- Rigor and consistency in managing product backlogs and executing delivery.
- Preferred experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology.
- Preferred experience with prompt design, agent-based automation, Salesforce APIs or platform services, network effects, cold start strategies, feature prioritization, and product feedback processes.
- Lean, Six Sigma, or related process improvement certification is preferred.
- A related technical degree and experience in the Supply Chain or Financial Services sector are highly preferred.
Benefits
- Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The posting states that applications are accepted on an ongoing basis.
- The stated compensation is base salary only and excludes bonus, incentive compensation, equity, and benefits.
Categories
Forward Deployed
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.