Principal Engineer, Foundational Services (Remote, United Kingdom)
TicketmasterResponsibilities
- Lead technical strategy and provide subject matter expertise for foundational services including Netscaler load balancing, Infoblox IPAM, DNS, HashiCorp Vault, PKI certificate management, Fastly, and Apigee.
- Design scalable architectures, integrations, proof-of-concepts, diagrams, and documentation for infrastructure services.
- Implement project work, write code and automation, debug issues, deploy fixes, and support operational tickets from internal customers.
- Improve stability, capacity, performance, monitoring, alerting, automation, tooling, and service operability.
- Implement infrastructure-as-code solutions and maintain infrastructure build, automation, and test code in version control.
- Support PCI and security compliance requirements, including upgrades and defect management.
- Respond to, recover from, and help prevent future failures and outages in a high-volume 24x7 production environment.
- Mentor and coach junior team members and collaborate with Networking, Data Center Operations, Security, and other teams.
- Participate in planning sessions, roadmap discussions, architecture reviews, Jira-based project work, on-call, and potentially after-hours support.
Requirements
- Principal-level hands-on experience with most of the team’s foundational services, including Netscaler, HashiCorp Vault, DNS, certificate management and PKI, egress proxies, Fastly, and Apigee.
- Experience with GitLab, CI/CD tooling, monitoring and alerting, DevOps and SRE practices, and infrastructure automation.
- Understanding of PCI compliance, security protocols, security best practices, and cloud and on-premises data center environments.
- Software development experience using languages such as Python, Java, or Go, along with software design patterns, code reviews, and Git-based version control.
- Experience with Agile methodologies and working as a key contributor on a fully remote team.
- Ability to handle strategic, complex, and high-risk technical work; exercise independent judgment; troubleshoot complex issues; and collaborate effectively across teams.
- Strong written and verbal communication skills, autonomy, proactive problem-solving, and willingness to mentor junior engineers.
Benefits
- Remote work from the United Kingdom.
- Full-time employment with potential on-call and after-hours support requirements.
- Inclusive and diverse working environment with opportunities for professional and personal development.
About Ticketmaster
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment. Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year. We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.