16 hours ago
Pune, IndiaSenior
Responsibilities
- Lead the design, development, configuration, and customization of ServiceNow ITSM applications.
- Act as a subject-matter expert and contribute to decisions across multiple teams.
- Coordinate project activities, timelines, resources, stakeholders, and deliverables.
- Troubleshoot and resolve complex technical issues involving ITSM applications.
- Facilitate communication between technical and non-technical stakeholders.
- Implement best practices and ensure adherence to project standards.
- Mentor junior team members and support their professional development.
Requirements
- At least 7.5 years of experience in ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management (ITSM).
- Strong knowledge of IT service management processes and workflows.
- Experience with application design, configuration, and customization within ServiceNow.
- Familiarity with integration techniques and tools for connecting ServiceNow with enterprise systems.
- Strong problem-solving skills and attention to detail.
- 15 years of full-time education.
Benefits
- The position is based at the Accenture office in Hyderabad.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.