Staff Software Engineer, Agentic App Platform - Moveworks
ServiceNow5 hours ago
Base Salary
$176k - $308k/yr
Responsibilities
- Build product infrastructure and interfaces for customizing and optimizing generative AI models across enterprise use cases.
- Design scalable API abstractions for the conversation platform supporting Microsoft Teams, Slack, web clients, and other engineering systems.
- Optimize the dialogue engine for conversational features, enterprise domain knowledge, multilingual translation, low latency, and minimal memory usage.
- Champion coding, API design, scalability, robustness, and performance-optimization best practices.
- Implement logging, tracing, debugging, triaging, monitoring, and automated metrics for the conversational AI product.
- Collaborate with ML engineers, application engineers, product teams, and customer support teams on features and scalability initiatives.
Requirements
- Bachelor’s degree or higher in computer science or a related field.
- 7+ years of professional development experience building systems at scale.
- Strong computer science, software engineering, and scalable-systems expertise.
- Deep understanding of clean, modular, and scalable API design and the ability to influence engineering quality standards.
- Experience with tracing, logging, metrics, latency optimization, race-condition resolution, and throughput improvements.
- Ability to independently research requirements, develop innovative solutions, and work through rapid coding and iteration.
- Strong communication and cross-functional collaboration skills.
Benefits
- Base pay of $176,100-$308,200, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Regular employee position with a required-in-office work persona in North America and Canada.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.