5 months ago
Remote, United States or New York, NY, USASenior / Staff+
H1B sponsor
Base Salary
$150k - $195k/yr
Responsibilities
- Act as a technical expert and strategic advisor to partners, aligning business goals with technical solutions.
- Build and maintain relationships with developers, engineers, program managers, executives, and other stakeholders.
- Conduct partner visits and work hands-on to drive adoption and embed Deepgram into partner workflows.
- Own partner onboarding, adoption, enablement, expansion, and advocacy across the full lifecycle.
- Apply best practices, reference architectures, and creative solutions to improve integration and partner outcomes.
- Discover and translate partner issues, technical complexity, and business impact into actionable internal requirements.
- Run live product demos, lead architecture discussions, and troubleshoot L1-style issues.
- Maintain expertise in Deepgram APIs, integrations, and AI/ML technologies.
- Identify and scope cross-sell, upsell, and multi-product expansion opportunities with Sales.
- Lead executive business reviews, joint planning sessions, and strategy workshops.
- Represent partner needs internally and influence product roadmaps, go-to-market strategy, tools, and processes.
- Lead complex cross-functional issue resolution and act as an escalation point.
- Build tools, agents, dashboards, and automated workflows that create scalable, self-service partner experiences.
- Design AI-first workflows for partner research, technical enablement, diagnostics, follow-ups, and business review analysis.
Requirements
- 7–10+ years of experience in Technical Account Management, Sales Engineering, and/or technically focused Enterprise Customer Success at innovative, API-driven technology companies.
- Proven experience combining customer engagement with solution design, technical problem-solving, and commercial growth.
- Hands-on experience running product demos, proofs of concept, or technical workshops with enterprise customers.
- Demonstrated success identifying expansion, cross-sell, and upsell opportunities in complex enterprise accounts.
- Strong technical aptitude with APIs, developer workflows, and basic L1-style troubleshooting; coding is not required.
- Experience engaging developers, architects, support teams, and executive buyers such as CIOs, CTOs, and VPs of Engineering.
- Strong communication, collaboration, stakeholder influence, ownership, and customer stewardship skills.
- Strong understanding of partner ecosystems and channel models including resale, referral, integrations, co-marketing, and co-selling.
- Evidence of building a tool, agent, script, dashboard, or workflow that permanently eliminated recurring work.
- An AI-native operating model with specific workflows that structurally depend on AI.
- Preferred experience spanning solutions engineering, technical account management, L1 support, customer success, or partner management.
- Preferred experience in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
- Preferred working fluency with automation, scripting, or agent-building using Python, TypeScript, workflow tools, agent frameworks, or equivalent.
- Preferred familiarity with channel or partner marketing, enablement programs, and technical enablement asset creation.
Benefits
- Medical, dental, and vision benefits, plus mental health support and life, short-term disability, and long-term disability insurance.
- Annual wellness stipend, quarterly personal productivity stipend, and a one-time home office upgrade stipend.
- Unlimited paid time off, generous paid parental leave, flexible scheduling, and 12 paid US company holidays.
- 401(k) plan with company match and tax savings programs.
- Learning and education stipend, conference and talk participation, employee resource groups, and AI enablement workshops.
- Remote work-from-home environment; benefits for international employees are administered locally through an Employer of Record and vary by region.
Tech Stack
Categories
Solutions Engineering
About Deepgram
Deepgram builds Voice AI infrastructure for developers, offering speech-to-text, text-to-speech, and voice agent tooling through real-time APIs and deployable on-prem software. Privately held and founded in 2015, the company is headquartered in San Francisco. Customers such as Twilio, Cloudflare, and Jack in the Box use its models to power production voice features; products include Nova-3 STT, Aura TTS, and a Voice Agent API.