15 hours ago
Kuala Lumpur, MalaysiaSenior
Responsibilities
- Design, deploy, optimize, migrate, and troubleshoot software-based solutions integrating Cisco products with customer and third-party environments.
- Develop middleware prototypes, APIs, automation frameworks, reusable software tools, and integration solutions.
- Guide pilot implementations, perform customer implementation and integration work, and solve advanced product use cases.
- Create, review, and document technical deliverables, recommendations, implementation techniques, and reusable solution patterns.
- Build complex lab environments and provide proactive problem resolution across Cisco and third-party technologies.
- Engage customers, Sales, Customer Success, Support, TAC, product teams, vendors, and partners as a technical advisor.
- Support Executive Briefings and QBRs and communicate technical recommendations, issues, schedule changes, and evolving outcomes.
- Leverage AI tools and automation to streamline deliverables, migrations, configuration updates, data collection, and recurring workflows while validating output quality.
- Provide product feedback, vulnerability insights, competitive analysis, and guidance on interoperability and innovation opportunities.
- Mentor peers and contribute to knowledge management, technical documentation, secure coding, automation, and integration practices.
Requirements
- Bachelor's degree plus 5 years of related experience, master's degree plus 3 years, PhD plus 0 years, or equivalent relevant work experience.
- Professional-level certification such as CCNP or an equivalent relevant certification.
- Expertise in software architecture, integration, platform engineering, programmability, automation, orchestration, virtualization, and middleware.
- Experience supporting customer implementations, migrations, integrations, troubleshooting, and technical deliverables.
- Ability to explain complex integration concepts to technical and non-technical stakeholders and collaborate across customers, Cisco teams, vendors, and partners.
- Japanese-language capability is indicated by the role title.
Benefits
- Cisco describes opportunities for global collaboration, professional growth, and work on large-scale networking and infrastructure solutions.
Categories
Solutions Engineering
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.