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Intercom

Principal Demo Engineer

Intercom
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about 3 hours ago
London, United KingdomSenior / Staff+
H1B Sponsor

Responsibilities

  • Own the Fin demo platform end-to-end, ensuring reliability and safety.
  • Build first-class demo features into Fin for quick setup by Solutions Engineers.
  • Utilize AI to prepare realistic demos tailored to specific verticals.
  • Create templates and libraries to help SEs compose complex demo scenarios.
  • Showcase Fin across all customer interaction surfaces.
  • Partner with Enablement to design training and certification paths.
  • Stay ahead of the product roadmap to ensure demos reflect new capabilities.
  • Codify successful demo patterns into reusable tools and playbooks.

Requirements

  • 6+ years in a customer-facing technical role such as Solutions Engineering or Developer Relations.
  • Hands-on experience with AI/LLM products and understanding of their practical limits.
  • Strong full-stack development skills in TypeScript and a backend language like Ruby, Go, or Python.
  • Familiarity with SDKs, APIs, and SaaS integrations.
  • Experience using AI tools to enhance productivity.
  • Design sensibility to create visually appealing demos.
  • Ability to craft compelling narratives that resonate with customers.

Benefits

  • Competitive salary and equity in a fast-growing start-up.
  • Daily lunch and a fully stocked kitchen.
  • Regular compensation reviews to reward great work.
  • Unlimited access to AI tools for experimentation.
  • Pension scheme with a match up to 4%.
  • Comprehensive health and dental insurance for you and your dependents.
  • Flexible paid time off policy.
  • Paid maternity and paternity leave.
  • Cycle-to-Work Scheme with secure bike storage.
  • Standard MacBooks provided, with Windows options available.

Tech Stack

GoiOSPythonReact NativeRubyTypeScript