3 days ago
Pune, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Facilitate enterprise solution integration across AI models and multi-provider platforms.
- Troubleshoot and resolve application incidents and service requests.
- Perform proactive monitoring and maintenance to support application reliability and performance.
- Develop and implement application support best practices.
- Communicate with stakeholders about needs, issue resolution, and delivery updates.
- Document solutions and share knowledge with team members.
Requirements
- At least 5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Familiarity with the ITIL framework and service management practices.
- Strong analytical and problem-solving skills.
- Ability to collaborate effectively and communicate with diverse stakeholders.
- Minimum 15 years of full-time education.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.