8 hours ago
San Francisco, CA, USA or New York, NY, USASenior
Base Salary
$200k - $265k/yr
Responsibilities
- Scale the platform to millions of AI agent runs per day by solving capacity, performance, and reliability challenges.
- Make the platform portable across clouds and on-premises customer environments.
- Address enterprise integration requirements involving identity, private networking, certificate-based authentication, and data residency.
- Own observability and incident response, including alerting, on-call, post-mortems, and preventing recurring failures.
- Improve local development, CI, deployments, and production debugging for developer productivity.
- Set technical direction for operating Pallet’s infrastructure at scale.
Requirements
- 5+ years of experience in infrastructure, platform, or SRE roles, preferably at an early-stage company or team that the candidate helped scale.
- Deep expertise in at least one of databases, distributed systems, cloud infrastructure, observability, or application frameworks and runtimes.
- Experience using evidence to set SLOs, prioritize performance work, plan capacity, identify bottlenecks, and understand system failure points.
- Preferred experience with TypeScript, Postgres, Redis, Google Cloud, OpenTelemetry, and Datadog.
Benefits
- Full-time, primarily onsite five days per week; select roles may be remote across the U.S.
- Health, vision, and dental benefits.
- Take-what-you-need paid vacation.
- Life, accidental, and short-term disability insurance.
- Equity, 401k option, paid parental leave, and a yearly learning and development stipend.
- Commuter benefits for Bay Area employees, an Uber ride stipend for late office work, and a remote office home stipend.
- Daily catered lunches, monthly happy hours, annual company offsites, and an onboarding trip to San Francisco headquarters for remote employees.
- Competitive salary and equity; the role lists a base salary range of $200,000–$265,000.
Tech Stack
Categories
DevOpsSite Reliability
About Pallet
Pallet builds AI-driven transportation and warehouse management software that automates logistics workflows from quote to cash for shippers, carriers, and 3PLs. It sells its products as enterprise SaaS, combining TMS/WMS with pricing, planning, and billing automation. Founded in 2022 and headquartered in San Francisco, the company is backed by investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures.