6 months ago
Pune, IndiaSenior
Responsibilities
- Investigate and resolve production issues through code-level debugging, log analysis, workflow tracing, and SQL data analysis.
- Identify recurring-incident root causes and implement permanent fixes through code or configuration changes.
- Deliver fixes end to end, including implementation, validation, and regression testing.
- Write and maintain unit tests to ensure solution quality and prevent regressions.
- Design and build small automations, scripts, or tools to reduce manual operational effort.
- Provide specialist technical support during major incidents and serve as an escalation point for complex issues.
- Partner with Production Support Analysts to improve runbooks, SOPs, and recovery procedures.
- Contribute to platform stability, performance, monitoring, and operational-readiness improvements.
- Ensure changes meet security, audit, quality, and operational standards.
Requirements
- Strong understanding of object-oriented programming and hands-on experience debugging production systems.
- Strong SQL skills for data analysis and root-cause investigations.
- Proven experience fixing defects and delivering small application enhancements.
- Experience implementing fixes and performing functional and regression testing.
- Experience writing and maintaining unit test cases.
- Understanding of application architectures, APIs, background jobs, and service-based systems.
- Working knowledge of Git, including branching, commits, and pull requests.
- Familiarity with C#, ASP.NET, .NET Core, MVC, VB.NET, and MS SQL Server.
- 5–9 years of experience in software development, production support development, or application support engineering roles.
- Exposure to Splunk, New Relic, PagerDuty, ServiceNow, or Visual Studio is preferred.
- Basic understanding of financial services or investment platforms and experience contributing to knowledge bases or operational documentation are preferred.
About FNZ
FNZ builds an end-to-end wealth management platform that combines software with investment operations and custody for banks, insurers, and wealth/asset managers. Its B2B model spans platform licensing and outsourced administration under regulated frameworks. Founded in 2003 and headquartered in London, FNZ is backed by Caisse de dépôt et placement du Québec and supports over US$2.5 trillion in assets for nearly 30 million investors worldwide.