2 months ago
New York, NY, USAMid Level
Responsibilities
- Learn Vapi’s voice-agent architecture, customer use cases, sales motion, and common technical objections.
- Own technical discovery and demos for active enterprise opportunities in partnership with account executives.
- Build customer-specific demos, design proofs of concept, answer technical questions, and lead the technical side of deals through close and go-live.
- Create reusable sales artifacts, document integration patterns and objections, and relay recurring product gaps to engineering and product.
- Build working integrations, read API responses, and debug customer issues independently.
Requirements
- 4+ years of experience in a technical customer-facing role such as pre-sales engineering, solutions architecture, or customer engineering.
- Ability to write code well enough to build working integrations, interpret API responses, and debug issues.
- Experience with voice, telephony, or contact center infrastructure, including systems such as SIP, Twilio, Genesys, or Five9.
- Ability to communicate effectively with both engineers and executives and adjust technical depth to the audience.
- Experience with technical sales activities including discovery, architecture, POCs, objection handling, and customer deployment.
Benefits
- Competitive salary and equity ownership.
- Medical, dental, and vision coverage.
- Flexible time off.
- Quarterly team off-sites and team events.
- Catered meals, transportation, gym access, and a professional-development budget.
Categories
Solutions Engineering
