2 days ago
New York, NY, USAMid Level
Responsibilities
- Partner with Account Executives on discovery calls to understand customer requirements, technical environments, and business challenges.
- Design and execute repeatable demonstrations that communicate Synthesia’s business value across its product lines.
- Scope proofs of concept, assess technical fit and deal risk, and contribute to account and deal strategy.
- Provide technical guidance on platform capabilities, APIs, SDK integrations, security, compliance, enterprise identity, and global scalability.
- Troubleshoot and validate integrations with LMS, HCM, and content systems.
- Build relationships with technical champions and enable them to advocate for Synthesia internally.
- Keep deal teams and managers informed about deal status, timelines, risks, and technical dependencies.
- Partner with Customer Success, Product Marketing, Product, Enablement, and other ecosystem functions.
- Contribute customer and market insights to Product and help establish the pre-sales playbook, tooling, and best practices.
Requirements
- At least 2 years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment, or equivalent technical customer-facing experience.
- Ability to deliver strong, discovery-aligned standard demonstrations using core demo techniques such as Tell-Show-Tell.
- Experience applying solution designs and best practices to customer use cases in collaboration with Product and Customer Success.
- Ability to identify deal risks and next steps and communicate them clearly to Account Executives.
- Working knowledge of MEDDPICC and Command of the Message.
- Technical fundamentals in at least one area such as creation flows, APIs, integrations, security, or compliance.
- Ability to manage multiple POCs, demonstrations, and customer conversations while meeting deadlines.
- Strong written and spoken English communication skills.
- Willingness to travel for customer discovery and on-site demonstrations as needed.
- Interest in AI-native learning and enablement and the shift toward interactive practice and measurable skill development.
- Previous Account Executive experience is preferred.
- Experience with video AI is preferred.
Benefits
- NYC-based role requiring at least 2 days per week in the office.
- Customer travel as needed.
- Variable compensation is paid quarterly.
Categories
Solutions Engineering
About Synthesia
Synthesia builds an AI video creation platform that lets businesses generate videos from text using avatars, voiceovers, and templates, with enterprise controls for scale and compliance. It operates a cloud-based subscription model serving training, internal communications, and marketing teams. Founded in 2017 and headquartered in London, the privately held company reports widespread adoption across the Fortune 100.