Principal Software Engineer
ServiceNow2 days ago
Base Salary
$221k - $387k/yr
Responsibilities
- Define the technical vision, architecture, and engineering standards for AI-native security solutions.
- Build and apply frontier models, agentic AI, reasoning, retrieval, knowledge systems, and advanced ML to complex cybersecurity problems.
- Design highly scalable, reliable, performant, and maintainable distributed systems and cloud-native platforms.
- Partner with Product, UX, security researchers, customers, and engineering leaders to create differentiated product experiences.
- Champion AI-native engineering practices, including AI coding agents and autonomous development, testing, evaluation, and operational workflows.
- Lead technical initiatives spanning multiple teams without direct authority.
- Represent the team's technology and innovation to executives, customers, partners, and the broader engineering organization.
- Mentor senior engineers and provide technical leadership.
Requirements
- 15+ years of software engineering experience with significant technical and engineering leadership responsibility.
- Demonstrated experience designing and delivering production AI/ML-powered products and platforms.
- Deep expertise building production systems with LLMs, foundation models, agentic architectures, RAG, embeddings, knowledge retrieval, model evaluation, and related technologies.
- Strong backend engineering experience with distributed systems, APIs, microservices, cloud-native architectures, and enterprise-scale workloads.
- Required experience with React, Node.js, Python, Java, GraphQL, SQL, AWS, Azure, GCP, Docker, and Kubernetes.
- Strong proficiency in Python and experience with modern AI frameworks and infrastructure; Java, Go, or similar languages are valuable.
- Experience with agent planning and reasoning, tool use, context and memory, multi-agent systems, evaluation, observability, guardrails, and human-in-the-loop patterns.
- Extensive experience using AI-native development tools and coding agents such as Claude Code, Codex, Cursor, Windsurf, or equivalent.
- Experience with cybersecurity products or security architectures and operations is strongly preferred.
- Strong product instincts, executive-level communication skills, and the ability to connect technical innovation to customer problems and business outcomes.
- Bachelor's or master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline, or equivalent practical experience.
Benefits
- Base pay is $221,200-$387,100, with equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- The role has a flexible work persona within ServiceNow's distributed work model.
- Employee type is regular, in the AMS - North America and Canada region.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.