Solution Architect (Marketing, Data360 or Agentforce Contact Center)
InformaticaResponsibilities
- Serve as a strategic advisor and platform expert for PACE industry enterprise clients.
- Lead one or more workstreams across complex customer engagements and own solution execution with customers.
- Design and deliver Salesforce solutions using Marketing Cloud, Agentforce Contact Center, Data360, and the Salesforce platform.
- Lead discovery sessions, define requirements, write user stories, and create detailed system and functional designs.
- Document business processes and wireframe future-state system designs using process-flow diagrams, UML, and sequence diagrams.
- Manage risks, customer expectations, complex negotiations, roadblocks, and issue resolution through completion.
- Review and correct program direction, delivery approaches, and key artifacts to keep solutions maintainable and programs on track.
- Present complex concepts and solution recommendations to stakeholders at all organizational levels, including C-suite audiences.
- Guide customers and colleagues in adopting emerging technologies and agentic delivery approaches.
Requirements
- At least 7 years of relevant experience in enterprise-level projects across the full lifecycle; the senior level requires at least 10 years.
- At least 1 year of PACE industry experience for the Solution Architect level; the senior level requires at least 3 years.
- Extensive experience configuring and customizing Marketing Cloud and/or Data360, with PACE industry experience.
- Expertise defining system architecture landscapes, identifying current-to-target-state gaps, and delivering comprehensive solutions.
- Experience leading discovery, defining business requirements, writing user stories, and producing system and functional designs.
- Experience with AI toolchains such as Claude, Cursor, and Elements Cloud.
- Strong presentation, written communication, facilitation, problem-solving, and stakeholder-management skills.
- Experience working on large-scale or enterprise implementations with multiple workstreams.
- Bachelor’s degree or foreign equivalent in technology, engineering, or a related quantitative discipline is preferred; equivalent demonstrable work experience may substitute.
- Proven results delivering high-value business outcomes using an agile approach and leading customer or partner success stories are preferred.
- Relevant Salesforce certifications and accreditations, including CG Cloud or REX Accreditation, and consulting experience are preferred.
Benefits
- Travel is required up to 50%.
- Salesforce offers time-off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- Salesforce provides reasonable accommodations during the application or recruiting process.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com