GTM Engineer, Revenue Operations
Freshworks1 month ago
Base Salary
$202k - $250k/yr
Responsibilities
- Design and deploy AI-powered GTM workflows for lead management, account research, routing, scoring, prioritization, personalization, seller briefings, and follow-up.
- Connect and enrich buyer signals from web activity, intent, product usage, CRM history, engagement data, and third-party sources.
- Build integrations and workflows across Salesforce, Clay, Marketo, sales engagement platforms, enrichment providers, internal data sources, and AI tools.
- Create agents and internal tools using LLMs, APIs, webhooks, automation platforms, and scripting.
- Partner with Sales, SDR/BDR, Marketing Ops, Sales Ops, RevOps, and Demand Gen teams to translate workflow problems into technical solutions.
- Prototype, deploy, measure, and iterate on solutions based on user feedback.
- Implement validation, guardrails, human-in-the-loop controls, monitoring, and error handling for reliable production workflows.
Requirements
- Experience in Revenue Operations, Sales Operations, GTM Operations, GTM Systems, Revenue Technology, Marketing Operations, or a similar technical GTM function.
- Strong understanding of B2B revenue workflows, including lead management, routing, enrichment, qualification, account prioritization, prospecting, and pipeline generation.
- Demonstrated hands-on experience building automations, integrations, internal tools, or data workflows rather than only managing systems or processes.
- Experience with GTM platforms such as Salesforce, Marketo, Clay, Outreach, Salesloft, HubSpot, or similar tools.
- Hands-on experience building AI- or LLM-powered workflows or agents using tools such as Claude, OpenAI, Relevance, MCP, n8n, Workato, or similar platforms.
- Comfort working with APIs, webhooks, data integrations, automation platforms, or scripting.
- Ability to partner with Sales, Marketing, SDR/BDR, and RevOps teams and translate business problems into working technical solutions.
- Preferred experience with SQL, Python, JavaScript, or data warehouses.
- Preferred experience building account intelligence, enrichment, scoring, routing, or signal-based GTM workflows.
- Preferred experience taking AI or automation workflows from prototype through production and adoption.
Benefits
- Hybrid work arrangement with onsite expectations three days per week, Tuesday through Thursday, at the San Mateo, California headquarters.
- Annual base salary range of $202,000-$250,000 plus eligibility for a target bonus.
- Dental, medical, vision, disability, and life insurance options.
- Equity, ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits.
- Adoption and parental leave benefits.
Tech Stack
Categories
About Freshworks
Freshworks builds cloud-based customer and employee service software for IT, support, and business teams, including Freshdesk, Freshservice, and AI assistants (Freddy). It sells via subscription to organizations from SMBs to enterprises; notable customers include Sony Music Entertainment, New Balance, and Seagate. Founded in 2010 and headquartered in San Mateo, California, Freshworks is publicly traded on Nasdaq under the ticker FRSH.