Global Software Support Engineer III - (E3)
Applied Materials1 day ago
Base Salary
$108k - $149k/yr
Responsibilities
- Manage customer expectations and prioritize software release requests and issues for business units.
- Investigate high-value customer problems, systemic bugs, and software failures independently.
- Troubleshoot complex software problems and collaborate with engineering and peer teams to improve product quality.
- Track software performance and quality at external customer sites and provide customer scenarios to software test teams.
- Perform customer scenario validation for key enhancements and interface with customers on requirements, prioritization, and schedules.
- Develop field readiness and software readiness checklists for new product introductions.
- Develop and deliver software training for field technicians, laboratory technicians, manufacturing engineers, and junior engineers.
- Participate in after-action reviews, determine root causes, and document work according to BKM practices.
Requirements
- Experience with Applied Materials equipment.
- Conceptual and practical expertise in the relevant discipline, with basic knowledge of related disciplines.
- Ability to solve complex problems using information from multiple sources and exercise sound judgment.
- Ability to act as a resource for less experienced colleagues and potentially lead small projects.
- Excellent written and verbal communication, teamwork, attention to detail, curiosity, self-management, and prioritization skills.
Benefits
- Full-time regular employee position based in Austin, Texas.
- Travel required approximately 20% of the time.
- Relocation eligible.
- Comprehensive benefits supporting employee health, wellbeing, and professional growth.
- Potential eligibility for bonus and stock award programs, as applicable.
Categories
Solutions Engineering
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.