Senior Services Engineer (B2Bi/CFT)
Axway Software SA11 days ago
Scottsdale, AZ, USASenior
Responsibilities
- Provide L2/L3 operational support for production and non-production integration platforms and services.
- Manage incidents, problems, changes, service requests, monitoring events, health checks, and major incident restoration in alignment with SLA/KPI commitments.
- Design, configure, deploy, test, and support B2B and managed file transfer integrations, including partner onboarding and connectivity validation.
- Administer integration, managed file transfer, monitoring, gateway, and event management platforms, including upgrades, patching, deployments, and lifecycle management.
- Manage certificates, keys, trust stores, secrets, tokens, and related security components.
- Plan and execute disaster recovery, high availability, failover, recovery validation, and maintenance activities.
- Perform root cause analysis and implement corrective actions, monitoring improvements, automation, capacity planning, and reliability enhancements.
- Support audits and compliance activities through operational evidence, documentation, and traceability.
- Coordinate with customers, vendors, hosted platform teams, and internal stakeholders during incidents, changes, maintenance, and service reviews.
- Mentor junior engineers and contribute to operational standards, runbooks, knowledge sharing, and best practices.
- Participate in mandatory 24x7x365 on-call coverage and respond to P1/P2/P3 service restoration calls.
Requirements
- 8+ years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support.
- Strong hands-on experience troubleshooting mission-critical production applications at the L2/L3 level.
- Experience with enterprise file transfer, B2B integration, partner connectivity, secure gateways, monitoring, and event management platforms.
- Experience with incident, problem, change, request, release, and major incident management processes.
- Experience supporting large, distributed, multi-platform environments with high transaction volumes is preferred.
- Strong analytical, troubleshooting, root cause analysis, documentation, customer communication, and stakeholder engagement skills.
- Experience working with customers in a consultative capacity and coordinating onshore and offshore teams.
- Bachelor’s or master’s degree in computer science, computer engineering, information technology, or equivalent practical experience.
- Ability to work independently, manage multiple workstreams, maintain ownership, and drive issues through closure.
- Experience with Axway B2Bi, TransferCFT, Sentinel, Secure Relay, and Event Router is preferred.
- Knowledge of enterprise networking, secure communications, PKI, certificate lifecycle management, identity and access controls, API security, encryption, secrets management, cloud fundamentals, monitoring, observability, and IT service management.
- Experience with Shell scripting, Python, or PowerShell and awareness of LLMs, Model Context Protocol, AI integrations, security boundaries, and access controls.
Benefits
- Health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.
- U.S. Eastern Time Zone-based remote work with limited annual travel.
- Mandatory 24x7x365 on-call rotation, including nights, weekends, and holidays.
- Equal opportunity workplace with an inclusive recruitment process.
Tech Stack
Categories
Solutions Engineering
About Axway Software SA
Axway Software SA builds enterprise integration and security software, including API management, managed file transfer (MFT), and B2B/EDI solutions for large organizations. It sells subscriptions and licenses with support and cloud options, helping customers govern data flows and connect legacy and modern systems. Founded in 2001 and headquartered in Scottsdale, Arizona, Axway is publicly traded on Euronext Paris (ticker: AXW).