2 months ago
Base Salary
$128k - $204k/yr
Responsibilities
- Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes.
- Design, build, test, deploy, and iterate AI agents, prompts, RAG workflows, evaluations, automations, integrations, and data pipelines using Axon’s platform.
- Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems within agency environments.
- Own customer outcomes across deployment, adoption, optimization, and ongoing production success.
- Drive hands-on user adoption, define success metrics, capture baselines, and measure workflow and mission impact.
- Troubleshoot onsite and coordinate root-cause resolution with Product, Engineering, Support, and Services.
- Assess operational workflows, lead mission reviews, QBRs, and strategic planning with agency stakeholders.
- Capture customer insights and workflow patterns, influence Product and Engineering roadmaps, and turn successful builds into reusable playbooks.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy and post-sales onboarding.
- Maintain a consistent onsite presence of approximately 3–4 days per week.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments, including configuring products, writing integration logic, and delivering production-ready solutions.
- Ability to work across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to take ownership and navigate ambiguity and competing priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and follow security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public-safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or large-scale operational transformation is preferred.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work approximately 3–4 days per week in the agency environment.
- Base pay range is $127,500–$204,000 USD, excluding bonus and stock awards.
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.