Senior Professional Services Engineer - West
Temporal Technologies3 months ago
Base Salary
$133k - $174k/yr
Responsibilities
- Deliver production-ready Temporal implementations by co-building workflows with customer and partner engineering teams.
- Implement and teach production-safe workflow patterns involving retries, timeouts, heartbeats, determinism, and versioning.
- Help customers deploy and operate Temporal Server in production, including self-hosted environments.
- Define worker deployment, scaling, operational guardrails, upgrade strategies, failure handling, and capacity planning.
- Establish observability and reliability standards through metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
- Create reusable runbooks, templates, examples, documentation, and enablement programs.
- Lead hands-on customer and partner workshops and training.
- Own complex technical delivery issues end-to-end and partner with Support and Platform Architects to reduce escalations.
- Provide product and engineering feedback based on implementation patterns and failure modes.
Requirements
- Experience delivering and operating production systems where reliability and incident response matter.
- Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
- Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.
- Experience deploying and operating production services in cloud or self-hosted environments.
- Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.
- Comfort working directly with customers during high-stakes delivery situations.
- Strong debugging skills and ability to navigate ambiguity and real-world constraints.
- Ability to teach and enable other engineers.
- Experience with workflow orchestration systems, distributed task processing, or durable execution is preferred.
- Experience building observability programs, reusable reference architectures, templates, or enablement programs is preferred.
- Partnership experience with product, engineering, or services delivery teams is preferred.
Tech Stack
Categories
Solutions Engineering
About Temporal Technologies
Temporal Technologies builds an open-source durable workflow platform that software teams use to orchestrate long-running, stateful application logic across services. It monetizes through a managed cloud offering and commercial support for its server and SDKs. Founded in 2019 and headquartered in Bellevue, Washington, it lists public adopters such as Netflix, Snap, Indeed, and Datadog.