18 hours ago
Chennai, IndiaMid Level / Senior
Responsibilities
- Develop NICE CXone Studio solutions for voice, IVR, digital, and multichannel channels.
- Configure agents, skills, campaigns, HOOP, workflows, and data items.
- Design reports and work with NICE CXone reporting, analytics, and interactions.
- Develop, debug, and architect customer routing solutions using NICE CXone and NICE CXone Studio.
- Create and configure auto attendants.
- Troubleshoot production routing issues while participating in on-call support.
- Support Salesforce integration where applicable.
Requirements
- 4–12 years of experience developing NICE CXone solutions.
- Experience with NICE CXone Studio development for voice, IVR, and multichannel environments.
- Knowledge of agent, skill, campaign, HOOP, workflow, and data-item configuration.
- Experience with NICE CXone routing, reporting, analytics, interactions, and multichannel components.
- Ability to architect routing designs and develop routing solutions for customers.
- Strong troubleshooting, communication, and interpersonal skills.
- Salesforce integration experience is an advantage.
Benefits
- Hybrid work arrangement with three days in the office.
- Locations available across Cognizant CTS locations.
- Immediate to 90-day notice period accepted.
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.