about 15 hours ago
Atlanta, GA, USAEntry Level / Mid Level
H1B Sponsor
Responsibilities
- Act as the Level 3 escalation point between customer support teams and software development engineers.
- Diagnose and troubleshoot technical issues across software and hardware platforms.
- Utilize SQL and either Python or JavaScript to identify root causes and drive solutions.
- Maintain detailed records in the ticketing system and manage multiple open issues simultaneously.
- Contribute to technical troubleshooting documentation and use data analytics to identify trends.
- Provide on-site support to resellers and customers as needed.
- Participate in a rotating on-call schedule when applicable.
Requirements
- Post-Secondary Diploma/Degree in Computer Science, Electrical Engineering, Software Engineering, or a related field.
- 1–3 years of experience in software development or technical support engineering.
- Proficiency in SQL and at least one of Python or JavaScript.
- Proven ability to diagnose and troubleshoot technical issues across hardware and software platforms.
- Strong written and verbal communication skills for conveying complex technical concepts.
- Must have continuously resided in the continental United States for at least three years prior to application.
- Ability to pass an enhanced background check, including a drug screening test and credit check.
- Experience with data analysis and visualization tools such as Excel or Google Sheets.
Benefits
- Flex working arrangements.
- Home office reimbursement program.
- Baby bonus and parental leave top-up program.
- Online learning and networking opportunities.
- Electric vehicle purchase incentive program.
- Competitive medical and dental benefits.
- Retirement savings program.