ServiceNow-Service Now Architect - ITOM-Manager

26 days ago

Noida, IndiaStaff+

Responsibilities

Lead the architecture, design, and implementation of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Cloud Management, and CMDB.
Define ITOM strategy, scalable CMDB architecture, governance frameworks, data models, and platform best practices.
Architect event correlation, observability, AIOps, Service Mapping, Discovery, MID Server, and cloud discovery solutions.
Design integration architecture using REST/SOAP APIs, IntegrationHub, and third-party monitoring tools.
Provide technical leadership and mentoring to development and implementation teams.
Gather stakeholder requirements and translate them into technical and architectural specifications.
Support performance tuning, scalability optimization, platform upgrades, design reviews, code reviews, and architecture governance.
Drive DevOps and Agile delivery practices across ITOM implementations.

Bachelor’s degree in computer science, engineering, or a related field.
Approximately 8–12 years of IT experience with significant exposure to ServiceNow ITOM.
Proven experience as a Technical Architect or Lead on ServiceNow ITOM implementations.
Mandatory ServiceNow CSA certification.
Mandatory ServiceNow CIS–Discovery or Service Mapping certification.
Strong expertise in ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, CMDB, and Cloud Management.
Deep understanding of CMDB data modeling, the CSDM framework, and data governance.
Experience with AIOps, event correlation, monitoring-tool integrations, REST/SOAP integrations, and IntegrationHub.
Knowledge of server, network, and cloud infrastructure technologies, including AWS, Azure, and GCP.
Strong JavaScript, Glide scripting, and ServiceNow platform development skills.
ITIL Foundation certification is preferred.
Experience with CSDM adoption, enterprise CMDB strategy, multi-cloud environments, cloud discovery, and current ServiceNow releases is preferred.
Strong problem-solving, analytical, communication, stakeholder-management, leadership, and collaboration skills.

Support, coaching, and feedback from experienced colleagues.
Opportunities to develop new skills and progress your career.
Individual progression planning, education, coaching, and practical experience.
Freedom and flexibility to handle the role in a way that works for the employee.
Exposure to challenging global client assignments in an interdisciplinary environment.

10,000+ employees