Solutions Architect, Inbound AI Deployments
Hippocratic AI3 months ago
Responsibilities
- Define and document the organization-wide methodology for inbound AI configuration, decision trees, IVR logic, provider directories, call-center workflows, and escalation patterns.
- Partner directly with 5–7 health system and health plan customers on configuration, validation, go-live support, and iteration.
- Translate patient-access and inbound workflows into product requirements, configuration standards, and feature requests for the Front Door product team.
- Collaborate with product and engineering to ensure deployment frameworks and inbound features are technically sound and scalable.
- Create playbooks, templates, training materials, and a knowledge base that enable deployment strategists and FDEs to work independently.
- Define competitive positioning and identify new use cases, customer types, and expansion opportunities for inbound solutions.
Requirements
- BA/BS degree required.
- 8+ years of experience in inbound or patient-access technology, healthcare operations, call centers, IVR systems, or inbound healthcare technology.
- Domain expertise in patient access, call-center operations, or inbound workflows.
- Deep hands-on experience configuring IVR systems, designing decision trees, deploying call-center AI solutions, labeling data, testing configurations, and validating performance.
- Demonstrated experience building repeatable frameworks, playbooks, methodologies, configuration tools, or internal systems that enable others to execute consistently.
- Experience owning the full deployment lifecycle from discovery through configuration, testing, go-live, and iteration.
- Ability to combine product thinking with hands-on operational execution, including configuration, edge-case testing, and debugging.
- Strong communication and persuasion skills for working with customers, product teams, engineers, and deployment teams.
- Preferred experience with Hyro, Orbita, Nuance, Syllable, Notable, or Fabric.
- Preferred background in healthcare operations, health plans, health systems, patient access, healthcare AI/SaaS, or forward-deployed organizations.
- Familiarity with FHIR, HL7, and EHR integration points relevant to inbound workflows is preferred.
- Prior experience mentoring and enabling operators to use established frameworks is preferred.
Benefits
- Opportunity to work on a healthcare-only, safety-focused LLM and help create a new category in healthcare AI.
- Work alongside healthcare, AI, research, and technology experts from organizations including Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA.
- Join a company backed by healthcare and AI investors, including CapitalG, General Catalyst, a16z, Kleiner Perkins, and others.
- Hippocratic AI is an equal opportunity employer and provides accommodations during the hiring process upon request.
Categories
Solutions Engineering
About Hippocratic AI
Hippocratic AI builds a safety-focused large language model and AI agents for healthcare workflows, used by health systems for patient outreach, post-discharge follow-up, and chronic-care management. It licenses its platform and tools to providers to automate and scale clinical support tasks while meeting health-system requirements. Founded in 2023 and headquartered in Palo Alto, the company is privately held.