Base Salary
$81k - $187k/yr
Responsibilities
- Serve as an escalation point for junior Site Reliability Engineers during complex or high-impact incidents.
- Execute complex change management tickets and change requests while minimizing service disruption and maintaining realm compliance.
- Onboard new services and tools, ensuring operational readiness and proper integration.
- Mentor and train SREs and maintain clear operational documentation.
- Automate manual work and operational tasks to reduce toil and support continuous delivery and availability.
- Identify unsafe or inefficient practices and develop safer, more effective solutions with service and engineering teams.
- Resolve incidents, service requests, change requests, alarms, and issues across large, interconnected systems.
- Define and promote change management, continuous integration, and deployment best practices.
- Develop production architectures, scalability approaches, and system designs for distributed services.
- Perform capacity planning, demand forecasting, performance analysis, system tuning, and troubleshooting.
- Provide cloud operations for Oracle National Security Realms in collaboration with global service teams, engineering teams, service owners, and customer support.
Requirements
- Technology-related bachelor’s degree or equivalent work experience.
- Proficiency writing services and task automation using Python, Bash, Ruby, Perl, JavaScript, or Java.
- Knowledge of Linux and/or Unix operating systems, Linux internals, and host-based networking.
- Familiarity with DNS, DHCP, HTTP, and TCP protocols.
- Experience with configuration management solutions such as Chef or Puppet.
- Experience designing, managing, and extending monitoring solutions for large-scale environments.
- Knowledge of cloud computing concepts and experience working in mission-critical operations, technical support, or NOC environments.
- Experience executing work under change management procedures and resolving automated and manual alarms using runbooks.
- Specific experience deploying AI infrastructure with clustered GPUs, deploying and maintaining LLMs, and understanding model integration for customer solutions.
- Strong communication, writing, organization, learning, customer-service, and knowledge-sharing skills.
- Ability to work a 24/7 shift rotation with on-call duties, including nights, weekends, and public holidays.
- Depending on the position and location, U.S. citizenship and an active TS/SCI security clearance with Polygraph may be required.
- Candidates may need to reside in Austin, Texas, or Reston, Virginia, depending on the role location.
Benefits
- U.S. hiring range is $81,100 to $187,000 per year, with possible bonus and equity eligibility.
- Comprehensive medical, dental, and vision insurance, including expert medical opinion.
- Short- and long-term disability insurance, life insurance, AD&D, and supplemental life insurance.
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) savings and investment plan with company match.
- Paid vacation, 11 paid holidays, paid sick leave, and paid parental leave.
- Adoption assistance, Employee Stock Purchase Plan, financial planning, group legal, and voluntary insurance benefits.
- The role generally accepts applications for at least three calendar days from the posting date or while the posting remains active.
- The position requires 24/7 shift rotation, including nights, weekends, public holidays, and on-call work.
Tech Stack
Categories
About Oracle
Oracle is a global leader in AI, delivering the cloud infrastructure, data, and applications that organizations across the world trust to successfully achieve business outcomes at scale. Oracle Cloud Infrastructure (OCI) provides fast, flexible, scalable AI infrastructure. With superior compute performance and network design, a comprehensive choice of AI services for developing and orchestrating agentic AI workflows at scale, and unrivaled data control, security, privacy, and governance, OCI is designed for AI workloads. It also gives customers the flexibility to run their workloads wherever they need by supporting public cloud, multicloud, hybrid cloud, sovereign, and on-premises deployments. The Oracle AI Database is the only database with AI natively built in everywhere. By bringing AI to where data lives, the Oracle AI Database delivers enterprise-grade AI securely, cost-effectively, and at scale. In-database machine learning and vector search enable AI models to run where data resides. Support for multi-modal data (structured, unstructured, graph, vector) enables richer AI use cases. The Oracle AI Data Platform enables organizations to build, deploy, and govern AI agents and applications on top of private, secure, and distributed enterprise data. This enables organizations to operationalize AI without compromising data security or control. Oracle Applications embed AI directly into business workflows and industry processes to ensure AI is delivered in context, where work happens. They include the only applications suite that brings AI to every aspect of a business, with AI-powered ERP, HCM, and CX applications, and the Oracle Health Suite which provides applications for managing the entire healthcare ecosystem. Oracle also provides industry-specific cloud application suites for more than two dozen industries and NetSuite, the world’s first cloud computing company. This LinkedIn page serves as Oracle’s official global company page.