9 days ago
Base Salary
$91k - $152k/yr
Responsibilities
- Troubleshoot complex customer and system issues and identify root causes.
- Support and operate large-scale distributed cloud systems for U.S. Government and Intelligence Community customers.
- Investigate abnormal metrics, performance issues, availability concerns, and operational risks.
- Identify, resolve, mitigate, or escalate operational concerns in a timely manner.
- Automate operational tasks and improve ineffective operational processes.
- Work scheduled 24/7 shifts, including possible nights and weekends.
Requirements
- High school or equivalent diploma, or A+, Certified Network Defender, Network+, or Security+ certification.
- 1-3 years of experience with Linux/Unix systems administration, including Ubuntu, CentOS, RedHat, or Solaris.
- 1-3 years of experience troubleshooting and supporting technical IT issues.
- 1-3 years of experience with networking, including TCP/IP and DNS.
- Current, active U.S. Government Top Secret or higher security clearance with full-scope polygraph.
- Preferred experience with performance and log analysis, internet fundamentals, cloud computing concepts, AWS core services, compute, database and storage concepts.
- Preferred experience with virtualization technologies, security concepts and best practices, IPsec, VPN, load balancing, Iperf, MTR, routing protocols, SSH, and network monitoring or troubleshooting tools.
- Preferred experience managing full application stacks from the operating system through custom applications.
Benefits
- Amazon offers health, dental, vision, prescription, life and AD&D insurance, employee assistance and mental health support, a medical advice line, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, parental leave, sign-on payments, and restricted stock units.
- This is a 24/7 shift-work position that may require nights and weekends.
- The position is based in Seattle, Washington.
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.