Responsibilities
- Build customer relationships and align technical architecture and implementation decisions with business outcomes.
- Lead technical kickoffs, architecture workshops, platform presentations, alignment discussions, and technical roadmapping.
- Design and document Ellucian SaaS architectures, diagrams, blueprints, standards, and technical decisions.
- Configure, administer, implement, integrate, troubleshoot, and validate Ellucian SaaS platform services and connections.
- Implement identity federation, SSO, access management, user provisioning, permissions, and platform security configurations.
- Define environment strategies and validate configuration changes for testing, production deployment, cutover, go-live, and operational transition.
- Troubleshoot cross-platform issues using software, APIs, integrations, databases, scripting, and application architecture knowledge.
- Coordinate with customers, Project Managers, Architects, Cloud Operations, Product Engineering, and specialists to resolve delivery challenges.
- Use AI tools to automate tasks and improve SaaS implementation efficiency with appropriate validation and security controls.
Requirements
- At least 5 years of hands-on experience configuring, implementing, integrating, and troubleshooting enterprise applications or SaaS platforms.
- Foundation in software development, technical consulting, or a related discipline, with the ability to translate architecture into working solutions.
- Working knowledge of application architecture, APIs, web services, integrations, scripting or programming, relational databases, SQL, and SaaS or cloud environments.
- Practical experience with IAM, SSO, SAML federation, RBAC, user provisioning, access controls, identity services, and enterprise platform interactions.
- Experience using AI tools for technical analysis, troubleshooting, automation, documentation, and solution development while protecting customer data.
- Strong analytical, troubleshooting, presentation, workshop facilitation, architecture diagramming, communication, collaboration, and stakeholder-management skills.
- Ability to understand customer business processes and align technical solutions with business outcomes.
- Curiosity, adaptability, sound judgment, learning agility, and the ambition to grow into broader platform architecture and technical leadership responsibilities.
Benefits
- 20 days of annual leave plus public holidays.
- Competitive superannuation and life cover.
- Private medical and dental family cover.
- Thrive Flex Program supporting health, financial, or learning interests.
- Five charitable days, wellness programs, Headspace, Wellbeats, RethinkCare, parental leave, and employee referral bonuses.
- Education Assistance Program, professional development opportunities, LinkedIn Learning, and employee resource groups.
- Remote role, as indicated by the posting's #LI-Remote designation.
Tech Stack
Categories
About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.