Senior ServiceNow Platform Developer (1043) - Systems and Analytics - Department of Human Resources
City and County of San Francisco4 hours ago
Base Salary
$159k - $200k/yr
Responsibilities
- Configure, enhance, and maintain ServiceNow HRSD applications including HR Case Management, Configurable Workspaces, Knowledge, Employee Document Management, Employee Center Pro, and Employee Journeys.
- Design and build HR services, templates, COEs, record producers, catalog items, workflows, UI actions, workspace components, and form or panel configurations.
- Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, role-assignment logic, and other platform automation.
- Create data imports, transform maps, migration scripts, ETL logic, integrations, and COE-specific data models for HR information.
- Support unit testing, UAT, incident resolution, troubleshooting, platform optimization, and regular ServiceNow upgrades.
- Translate HR stakeholder requirements into user stories, system designs, and technical specifications while supporting rollout communications and training.
- Maintain compliance, privacy, and security for employee records and personnel data across HRSD and related systems.
Requirements
- Associate degree in computer science, computer engineering, information systems, or a closely related field, or qualifying equivalent coursework or experience substitution.
- Three years of experience analyzing, installing, configuring, enhancing, or maintaining system or platform components.
- Minimum five years of ServiceNow experience is desired, along with deep knowledge of ServiceNow architecture and platform sustainability.
- Advanced technical experience with ServiceNow HRSD and enterprise plugins including Agent Workspace, Employee Document Management, Employee Relations, Employee Journeys, Content Experiences, Platform Analytics, and Employee Center Pro.
- Experience owning ServiceNow application development, custom scoped applications, enterprise products, data integrations, transforms, ETL, REST APIs, and Integration Hub.
- Experience handling PII and confidential information in transit is required; public-sector experience is desirable.
- Advanced ServiceNow certifications such as CIS-HR, ArchX, CTA, or CMA are desired.
- Applicants must meet the stated minimum qualifications and may need to verify education and experience during recruitment.
Benefits
- Hybrid work arrangement with one remote day per week and four on-site days per week.
- Exempt city employment at the discretion of the appointing officer for a period not exceeding three years.
- The role supports public-purpose technology serving San Francisco’s 35,000-plus employees and citywide HR operations.
Categories
About City and County of San Francisco
The City and County of San Francisco is a consolidated city-county government that delivers public services to residents, businesses, and visitors. It operates tax- and fee-funded departments spanning public health and hospitals, public safety, transportation, utilities, environmental health, permitting, and digital services. Headquartered in San Francisco and consolidated since 1856, it runs facilities from hospitals and clinics to wastewater treatment plants, supporting daily city operations and long-term infrastructure.