Digital Customer Engineer
CloudflareResponsibilities
- Lead technical discovery and validation for pre-sales opportunities through demos, proof-of-concepts, RFP/RFI responses, and solution design.
- Drive scaled customer onboarding through playbooks, group sessions, and self-serve resources.
- Run webinars, digital events, office hours, and targeted campaigns to support customer adoption and consumption.
- Translate complex technical capabilities into clear, outcome-driven solutions.
- Create and maintain reusable demo assets, scripts, and reference solution designs.
- Stay current on Cloudflare products, Internet technologies, and the competitive landscape.
- Collaborate with Sales, Marketing, Product, and Customer Success teams across APAC.
Requirements
- At least 3 years of experience in technical presales, solutions engineering, consulting, or a related role.
- Strong knowledge of Internet fundamentals including HTTP/S, DNS, TLS, networking concepts, and APIs.
- Experience with Zero Trust frameworks, SASE architectures, or cloud security platforms.
- Hands-on scripting or development experience with Python, JavaScript, Go, or Bash, plus comfort with APIs and CLIs.
- Ability to run demos, whiteboard solutions, handle objections, and explain complex concepts to technical and business audiences.
- Ability to use modern productivity and AI tools across a high volume of accounts.
- Comfort working across multiple APAC markets and time zones.
- Prior experience with SaaS security, CDN, networking, or developer platform vendors is preferred.
- Hands-on knowledge of AWS, Azure, or GCP and modern application architectures is preferred.
- Understanding of application security risks such as CSRF, XSS, and SQLi and their mitigations is preferred.
- Experience with SOC-2, PCI DSS, HIPAA, or GDPR frameworks is preferred.
- Experience building reusable demo environments, reference architectures, presales tooling, or scaled customer adoption programs is preferred.
Benefits
- Available location is Kuala Lumpur, Malaysia.
- The role works across APAC markets and time zones, primarily through digital channels.
- Applicants progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
- Employment may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.
Tech Stack
Categories
About Cloudflare
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business. Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.