2 months ago
Remote, United StatesSenior
Responsibilities
- Rearchitect Close’s core CRM data model for leads, contacts, opportunities, custom objects, and customer-specific business relationships.
- Build tools and endpoints that allow MCP-compatible AI agents to traverse, filter, and reason over CRM data and perform actions.
- Ship AI-native CRM capabilities including agentic enrichment, AI-powered data cleaning, and richer AI search.
- Optimize hot paths such as lead lookup, deal updates, pipeline scans, and bulk actions for fast customer experiences.
- Plan and execute migrations and rearchitecture projects that can be delivered incrementally without disrupting the product.
- Own and operate production systems, including diagnosing incidents and maintaining reliable customer-facing services.
Requirements
- Be a seasoned backend engineer with Python experience and the ability to choose among tools such as Go, Rust, and TypeScript.
- Have designed systems others built on and planned complex migrations or rearchitectures that shipped incrementally.
- Have strong experience with data models, schemas, relationships, normalization, query design, and retrieval systems.
- Have production experience shipping meaningful LLM-backed or agentic features to real users.
- Have experience operating systems with real customer impact, including debugging latency incidents or carrying pager responsibility.
- Experience with Elasticsearch, Lucene, query planning, relevance, indexing at scale, or search engine operation is especially valued.
- Use AI tools in day-to-day engineering work and demonstrate a builder-first approach to shipping practical product improvements.
Benefits
- Competitive pay plus an organization-wide goal-based bonus.
- Approximately five weeks of paid time off initially, a one-week company winter holiday break, paid US holidays, and two additional PTO days for each year of tenure.
- 100% remote work, with the option to work a standard five-day week or a four-day week at 80% pay by agreement with the manager.
- Paid parental leave for primary and secondary caregivers.
- A one-month paid sabbatical every five years.
- US healthcare benefits including medical plans with Close covering most premiums, dental, vision, HSA, FSA, and company-paid long-term disability.
- US 401(k) with contributions matched up to 6% and immediate vesting.
- The entire company gathers in person annually, with the 2027 gathering planned for Dusseldorf, Germany.
Tech Stack
AnsibleAWSDockerElasticsearchFastAPIFlaskGoJavaScriptKubernetesMongoDBPostgreSQLPythonRedisRustTerraformTypeScript
Categories
About Close
Close builds a sales CRM for founders, startups, and small businesses, combining pipeline management with built-in calling, email, SMS, automation, and AI (including its Chloe agent). It sells subscription SaaS that helps inside sales teams communicate with prospects and manage deals from one platform. Founded in 2013 and headquartered in Austin, Texas, Close is privately held, bootstrapped, and profitable.