18 hours ago
Remote, United StatesMid Level
H1B sponsor
Base Salary
$129k - $170k/yr
Responsibilities
- Build extraction pipelines that convert raw conversation data into structured customer memory using LLM prompts and schemas.
- Own retrieval paths using embeddings, vector search, and ranking to return customer information quickly.
- Contribute to evaluation systems, benchmarks, quality metrics, and regression gates for memory accuracy.
- Diagnose production issues across ingestion, extraction, and indexing using logs, metrics, and traces.
- Partner with Product and ML teams to translate customer problems into system changes and evaluation criteria.
Requirements
- Experience building backend services and the ability to learn new languages, frameworks, and tools as needed.
- Ability to investigate system behavior in production and operate services with rigor and accountability.
- Experience building or using evaluation and quality-measurement systems, such as regression detection or quality metrics, or willingness to learn.
- Solid grounding in observability, including structured logging and metrics for debugging distributed production systems.
- Fluency with AI-assisted development tools for code generation, review, and debugging, used with critical thinking.
- Preferred experience with Go and/or Python, event-streaming systems such as Kafka, LLM-backed products, and practical machine learning applications.
Benefits
- Remote-first work arrangement, with occasional in-person team, project, customer, or functional off-site meetings and occasional travel.
- Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and other location-dependent benefits.
- Potential eligibility for equity and a corporate bonus plan.
- Paid sick time, paid personal time off, paid parental leave, and a 401(k) retirement account.
Tech Stack
Categories
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.