Technical Consultant, Client Success
o9 Solutions1 day ago
Tokyo, JapanMid Level
Responsibilities
- Respond to and resolve batch automation disruptions within customer SLAs.
- Validate, synthesize, and transform customer data for planning, visibility, collaboration, and analytics.
- Review customer data, technical and functional intent, and interdependencies.
- Maintain smooth operations of o9’s cloud-based solution and support continuous integration and continuous delivery processes.
- Monitor and analyze system performance data and automate manual processes using Bash, PowerShell, and Python scripts.
- Maintain, debug, and enhance planning use cases using the o9 platform’s data model.
- Participate in technical design and data requirements gathering, recommending solutions for inaccurate or missing data.
- Create and execute integration test cases and track bugs and issues through resolution.
- Fine-tune performance and establish checks and balances for sustained customer value delivery.
Requirements
- At least 3 years of hands-on experience with SQL and ETL tools such as Delta Lake.
- Bachelor of Science or higher in computer engineering, supply chain, operations research, computer science, statistics, or a related quantitative field.
- Proficiency in SQL, Python, Bash, and/or PowerShell scripting.
- Experience with AWS, Azure, and Google Cloud is preferred.
- Statistical, optimization, and simulation skills using tools or packages such as R, JavaScript, or Python are preferred.
- Proficiency with Microsoft Excel and PowerPoint for analysis and presentation.
- Fluency in spoken and written English and Japanese.
- Ability to take ownership and deliver with minimal management oversight.
Benefits
- Competitive salary.
- Choice of a Windows or PC laptop.
- Hybrid work arrangement with work from home two days per week.
- Supportive and diverse international team environment.
- Volunteering opportunities, social impact initiatives, and cultural celebrations.
- Healthy snacks, teas, and coffees.
Tech Stack
Categories
Solutions Engineering
About o9 Solutions
o9 Solutions builds an AI-first enterprise planning platform used for demand/supply planning, integrated business planning, and revenue/assortment decisions. It sells its software as a cloud SaaS suite with implementation and consulting services to large manufacturers and retailers; customers include Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks. Founded in 2009 and headquartered in Dallas, it is privately held.