24 days ago
Pune, IndiaSenior
Responsibilities
- Resolve high-priority P2 incidents through advanced troubleshooting and root cause analysis.
- Monitor SLA compliance and manage proactive escalations for assigned technology areas.
- Analyze system performance, support capacity planning, and coordinate optimization activities.
- Create mitigation measures and evaluate new tools or system improvements with technical teams.
- Perform security assessments, disaster recovery drills, and required compliance controls.
- Participate in service review meetings and communicate performance and issue updates to stakeholders.
- Collaborate with team members on tickets and service requests.
- Maintain SOPs, knowledge articles, and the knowledge repository.
Requirements
- Mandatory Google Cloud administration skills.
- 5–8 years of professional experience.
Tech Stack
Google CloudGoogle Cloud Platform
Categories
About Wipro
Wipro is a global IT services and consulting firm that provides application development, cloud migration, infrastructure management, data/AI, and business process outsourcing for enterprises. It earns revenue through long-term outsourcing, managed services, and project-based consulting across multiple industries. Founded in 1945 and headquartered in Bangalore, India, Wipro is publicly traded (NYSE: WIT; NSE/BSE: WIPRO).