11 hours ago
Base Salary
$180k - $200k/yr
Responsibilities
- Own customer implementations and adoption programs across the Harness AppSec portfolio.
- Provide hands-on technical guidance from onboarding and implementation through adoption and value realization.
- Develop account success plans and align customer leadership around operationalization and business outcomes.
- Advise customers on Harness platform and AppSec modules, AI applications and security, DevOps, SecOps, application security, cloud architecture, networks, and infrastructure.
- Analyze customer usage, adoption gaps, churn risks, and optimization opportunities, then provide actionable recommendations.
- Collaborate with sales, product management, and engineering to improve adoption, integration, and ongoing solution optimization.
- Conduct business reviews and customer check-ins and resolve technical issues and concerns.
- Develop customer success processes, tools, collateral, reference architectures, best-practice guides, and enablement content.
- Participate in Harness Community forums and provide customer feedback to product management.
Requirements
- 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management in the software or technology industry.
- 5+ years of experience with multiple cloud, infrastructure, container, orchestration, CI/CD, DevOps, scripting, and application security technologies.
- Expertise with the Kubernetes ecosystem, including Helm, releases, upgrades, and troubleshooting.
- In-depth AWS experience, including infrastructure provisioning, VPCs, EKS, S3, EBS, EFS, and EC2; GCP and Azure experience is advantageous.
- Linux experience and strong troubleshooting skills across cloud, Kubernetes, and infrastructure environments.
- Programming and scripting experience, including the ability to create custom integrations and tailored customer solutions.
- Preferred experience in security engineering and architecture, application security, API security, AI security, development, DevOps, SecOps, or web security.
- Ability to learn and work with emerging AI, DevOps, cloud, and security technologies.
- Strong customer relationship management, communication, problem-solving, analytical, organizational, and prioritization skills.
- A bachelor's degree in a related field such as Computer Science, Information Technology, or Engineering is preferred.
Benefits
- Remote work from the U.S. East Coast.
- Base pay range of $180,000—$200,000 USD.
- Mentorship, psychological safety, and continuous learning opportunities.
Tech Stack
AWSAzureBashDatadogGitHub ActionsGitLab CI/CDGoGoogle Cloud PlatformHarnessHelmJenkinsKubernetesLinuxOpenShiftPivotal Cloud FoundryPythonSplunkTerraform
Categories
Forward Deployed
About Harness
Harness builds a SaaS platform for software delivery, combining CI/CD, feature flags, cloud cost management, reliability, and security tooling for engineering and DevOps teams. The privately held company, founded in 2016 and headquartered in San Francisco, sells to enterprises adopting cloud and Kubernetes. Notable customers include United Airlines, Morningstar, and Choice Hotels, and its offerings span testing, deployments, governance, and automation across the software delivery lifecycle.