Principal Engineer, Foundational Services (Remote, United Kingdom)
TicketmasterResponsibilities
- Lead technical strategy, roadmap planning, architecture reviews, and implementation for foundational infrastructure services.
- Design scalable, secure, supportable architectures and create related documentation, diagrams, and proof-of-concepts.
- Implement planned project work, provide operational support, and perform hands-on coding, debugging, and deployment of fixes.
- Build automation and infrastructure-as-code solutions and maintain infrastructure, automation, and test code in version control.
- Monitor and improve stability, capacity, performance, availability, and security using monitoring and alerting tools.
- Respond to, recover from, and prevent future failures and outages in a 24x7 production environment.
- Support PCI and security compliance requirements, including upgrades and defect management.
- Provide technical mentorship and coaching to junior team members and collaborate with networking, data center operations, security, and other teams.
- Participate in on-call and potentially after-hours support.
Requirements
- Strong hands-on experience with most supported foundational services, including load balancing, DNS, IPAM, certificate management, proxies, secrets management, CDN, and API management.
- Experience with Netscaler, Hashicorp Vault, DNS, PKI and certificate management, egress proxies, Fastly, and Apigee.
- Experience with GitLab, CI/CD tooling, monitoring and alerting, DevOps, and SRE practices.
- Understanding of PCI compliance, security best practices, security protocols, and compliance standards.
- Software development experience using languages such as Python, Java, or Go, plus software design patterns, code reviews, and version control systems such as Git.
- Experience with cloud and on-premises data center environments and highly available production systems.
- Experience with Agile methodologies and working as a key contributor on a fully remote team.
- Ability to work autonomously on strategic, complex, and high-risk initiatives and communicate effectively across multidisciplinary teams.
Benefits
- Remote work in the United Kingdom.
- Full-time employment.
- Inclusive workplace with support for professional and personal development and work-life balance.
- Potential on-call and after-hours support is part of the role.
About Ticketmaster
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment. Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year. We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.