2 months ago
Sydney, Australia or Melbourne, AustraliaSenior
Responsibilities
- Translate customer use cases into training and evaluation plans.
- Select data, models, training approaches, infrastructure, and serving configurations.
- Fine-tune, evaluate, and improve models for specialised domains using testing and production feedback.
- Design cost-effective cloud or on-premise deployment and inference systems.
- Improve AI system reliability, latency, and operating cost, including monitoring, backup, and recovery.
- Build production agent workflows around language models with customer data, tools, controls, and observability.
- Work with customers to understand requirements and constraints, explain technical trade-offs, and deliver solutions through production launch.
- Own system design, technical decisions, and customer outcomes.
Requirements
- Strong experience in at least two of model customisation, deployment and inference, agent systems, and customer delivery.
- Practical experience building or operating production AI systems.
- Solid software engineering or machine learning engineering skills.
- Familiarity with open-weight language models and the modern LLM ecosystem.
- Good judgement balancing model quality, cost, latency, privacy, complexity, and reliability.
- Ability to work through ambiguous technical and customer requirements.
- Clear communication with technical and non-technical stakeholders.
Benefits
- $1,000 annual learning and development budget.
- $150 per month health and wellness allowance.
- $500 home office budget.
- 26 weeks of paid primary parental leave and 18 weeks of paid secondary parental leave.
- Fertility support up to $10,000.
- Four weeks of work from anywhere per year.
- Serious equity.
- Flexible scheduling with an outcomes-focused working model.
Categories
About Heidi
Heidi builds an AI care partner for clinicians that automates documentation and workflows, including an AI medical scribe, Evidence for point‑of‑care research, and Comms for patient coordination. It sells a freemium and enterprise SaaS platform to healthcare providers and health systems. Headquartered in Melbourne and privately held, Heidi reports supporting over 2.7 million patient interactions each week in 110 languages across 190 countries.