Lead Software Engineer - Reliability & Support
JPMorgan ChaseResponsibilities
- Lead software design, development, troubleshooting, and delivery of technology solutions across multiple technical areas.
- Improve application and platform reliability and stability through data-driven analytics and proactive bottleneck resolution.
- Create architecture and design artifacts and ensure software development meets design constraints.
- Analyze large, diverse datasets and develop visualizations and reporting to improve applications and systems.
- Identify data patterns and hidden problems to improve coding hygiene and system architecture.
- Apply agentic AI frameworks to incident detection, remediation, root cause analysis, predictive alerting, self-healing infrastructure, runbook automation, and observability enrichment.
- Lead reuse-first adoption of AI-assisted reliability workflows across software development and operational toolchains.
- Establish secure, resilient, traceable, and auditable practices for AI-assisted engineering and coach engineers on responsible adoption.
- Develop and maintain Splunk dashboards, reports, and alerts.
- Mentor engineers and lead technical initiatives across multiple teams.
Requirements
- Formal training or certification in software engineering concepts with proficient applied experience.
- Hands-on experience in system design, application development, testing, and operational stability.
- Proficiency in one or more programming languages, including Java and/or Python.
- Experience with large-scale on-premises and public-cloud technology environments, including Kubernetes and AWS.
- Experience with Geneos, Dynatrace, or Datadog monitoring tools.
- Experience developing and maintaining Splunk dashboards, reports, and alerts.
- Experience with ticketing systems such as ServiceNow and Jira Service Desk.
- Experience debugging and maintaining code in large corporate environments and using database query languages.
- Knowledge of the software development life cycle, application resiliency, security, and agile delivery practices.
- Experience using AI-assisted software development tools and validating their correctness, performance, and security.
- Preferred experience building reliability automation for integration and test environments.
- Preferred experience implementing automated remediation, self-healing patterns, runbook automation, observability enrichment, and alert-quality improvements.
- Preferred experience designing governance for AI-assisted engineering usage, including traceability and audit requirements.
- Preferred experience mentoring engineers and leading technical initiatives across multiple teams.
Benefits
- Competitive total rewards package with eligibility-based benefits and potential incentive compensation.
- Comprehensive health care coverage and on-site health and wellness centers.
- Retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
Tech Stack
Categories
About JPMorgan Chase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.