16 hours ago
Remote, India or Chennai, IndiaSenior
Responsibilities
- Define, develop, and execute test strategies for ServiceNow implementations, enhancements, integrations, upgrades, and releases.
- Create and maintain test plans, cases, scripts, test data, and quality documentation for functional, regression, integration, system, and user acceptance testing.
- Design, implement, and maintain automated test suites using ServiceNow Automated Test Framework (ATF).
- Establish testing standards, automation practices, and quality gates across ServiceNow development teams.
- Validate ServiceNow modules including ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, and Service Mapping.
- Test integrations with external systems using REST APIs, IntegrationHub, web services, middleware, and third-party applications.
- Integrate automated testing into GitHub-based workflows, source control processes, and CI/CD pipelines.
- Validate code changes, update sets, application deployments, release packages, patches, and configuration changes before production.
- Identify, document, prioritize, and manage defects through resolution and root-cause remediation.
- Support release readiness reviews, performance testing, security testing, integration testing, and end-to-end testing.
- Develop quality metrics, dashboards, and reports covering testing progress, defect trends, release readiness, and platform quality.
- Participate in sprint ceremonies, release planning, and continuous improvement initiatives.
Requirements
- 5+ years of experience in software quality assurance, quality engineering, or testing enterprise applications.
- 3+ years of hands-on experience testing ServiceNow implementations and platform capabilities.
- Strong understanding of functional, regression, integration, system, end-to-end, and user acceptance testing methodologies.
- Hands-on experience creating, maintaining, and executing automated test suites with ServiceNow Automated Test Framework (ATF).
- Experience testing ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, Service Mapping, or related applications.
- Experience validating integrations using REST APIs, IntegrationHub, web services, and external platforms.
- Experience with Jira, Confluence, GitHub, or similar delivery, defect management, source control, and release management tools.
- Understanding of CI/CD pipelines, automated testing practices, DevOps methodologies, ServiceNow application development lifecycle, source control integration, update sets, and release management.
- Strong analytical, troubleshooting, and problem-solving skills.
- ServiceNow Certified System Administrator (CSA) certification.
- ITIL Foundation v3 or ITIL 4 certification.
- Fluent English is mandatory.
- Experience testing ServiceNow AI capabilities such as Now Assist and Control Tower is highly desirable.
Benefits
- Remote work arrangement is indicated by the #LI-Remote posting tag.
- Working hours are 2 PM–11 PM IST.
- Flexible-first working culture with flexible ways of working.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
Categories
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.