Systems Support Engineer
ThoughtWorksabout 2 hours ago
Ho Chi Minh City, VietnamEntry Level / Mid Level
H1B Sponsor
Responsibilities
- Manage the incident management process and tools.
- Debug complex application systems to resolve business-impacting issues.
- Follow best practices to ensure system stability and availability.
- Utilize continuous delivery practices to support high-quality software delivery.
- Implement logging techniques for monitoring and incident identification.
- Generate reports and set up alerting mechanisms for incident response.
- Apply the latest technology trends to solve client problems.
Requirements
- Experience with programming languages such as Java and .Net.
- Understanding of cloud platforms like AWS, Azure, or GCP.
- Proficiency in scripting languages such as Python and Powershell.
- Familiarity with CI/CD tools like Jenkins or Azure pipelines.
- Experience with application monitoring tools such as DataDog, Prometheus, or Grafana.
- Comfortable with Agile methodologies like Scrum and Kanban.
- Strong communication skills and proficiency in English.
Benefits
- Opportunities for career development and growth.
- Supportive culture with interactive tools and development programs.
- Encouragement to share expertise through community engagement.