1 day ago
Mexico City, MexicoSenior
Responsibilities
- Own availability, performance, capacity, and end-to-end reliability for production SaaS services running across Azure and AWS.
- Define and use service-level indicators, service-level objectives, and error budgets to prioritize reliability work.
- Build and tune monitoring, anomaly detection, synthetic checks, dashboards, alert routing, and observability workflows.
- Automate remediation for known failure conditions and replace manual runbook procedures with code.
- Participate in on-call rotations, lead high-severity incident response, coordinate resolutions and customer communications, and write post-incident reviews and root-cause analyses.
- Reproduce, diagnose, and resolve support escalations using logs, traces, database metrics, and network captures.
- Build and maintain infrastructure as code with Terraform and Azure DevOps pipelines.
- Administer web application firewalls, including rule tuning, rate limiting, and false-positive triage.
- Manage Azure, AWS, and observability costs, including resource spend, metric and APM volume, log ingestion, indexing, sampling, and archival.
- Partner with Support, Security, Product, and Development to ensure services launch with monitoring, runbooks, and SLOs.
- Participate in weekend and emergency on-call coverage and travel up to 10%.
Requirements
- 9+ years of experience in Site Reliability Engineering, DevOps, cloud operations, or production engineering for a SaaS product.
- Hands-on Azure experience with AKS, App Service, Azure SQL, Cosmos DB, Redis, Service Bus, Front Door, Storage, cloud networking, and cloud security fundamentals.
- Production experience with an observability platform such as Datadog, including metrics, logs, APM, dashboards, monitor design, and query writing.
- Demonstrated ownership of SLIs, SLOs, and error budgets and experience leading incident response and writing postmortems.
- Production Kubernetes experience, including ingress, deployments, resource limits, and troubleshooting failing workloads.
- Infrastructure-as-code experience with Terraform and CI/CD pipeline creation and troubleshooting, preferably with Azure DevOps.
- Scripting experience with PowerShell and Python, plus fluency with YAML and JSON.
- Strong networking and web fundamentals, including DNS, TLS, certificate chains, load balancing, reverse proxies, firewalls, and packet-level troubleshooting.
- Knowledge of cloud redundancy, backup, and disaster recovery strategies.
- Preferred experience includes regulated environments, AWS, CloudFormation, SES, Jenkins, SaltStack, Consul, ELK, CloudWatch Logs Insights QL, Imperva, Azure WAF, Cloudflare, Jira Service Management, PagerDuty, multi-region architectures, chaos exercises, and mentoring engineers.
Benefits
- Healthcare insurance, pension or retirement matching, comprehensive life insurance, an employee assistance program, time-off plans, and paid company holidays.
- Competitive salaries and a meaningful bonus program.
- Weekend and emergency on-call rotation participation is required.
- Up to 10% travel is required.
Tech Stack
Categories
Site Reliability
About Delinea
Delinea builds identity security and privileged access management software for enterprises, covering human and machine identities across cloud and on‑premises environments. It sells a cloud‑native platform and related tools (such as PAM and privileged identity management) on a subscription basis to IT and security teams. Founded in 2021 in San Francisco through the merger of Thycotic and Centrify, it operates as a privately held company backed by TPG.