3 days ago
Mexico City, MexicoSenior
Responsibilities
- Analyze production telemetry to identify anomalies, degradation patterns, and emerging reliability risks.
- Improve observability through metrics, logs, distributed traces, dashboards, and alerting.
- Define and enhance SLIs, SLOs, availability, latency, error rates, and other operational health indicators.
- Analyze incidents and root cause analyses to identify recurring patterns and implement preventive engineering improvements.
- Improve detection, diagnosis, and recovery using stronger signals, automation, and operational practices.
- Build tools and automation to reduce manual investigation and accelerate troubleshooting.
- Partner with engineering teams to improve production readiness, resilience, and platform reliability.
- Use historical production data to identify issues earlier and prevent recurring incidents.
Requirements
- 5+ years of experience in Site Reliability Engineering, Production Engineering, DevOps, Software Engineering, or a similar technical role.
- Experience supporting and troubleshooting large-scale distributed production systems.
- Strong knowledge of observability practices including metrics, logs, distributed tracing, dashboards, and alerting.
- Experience with incident analysis, root cause analysis, and production troubleshooting.
- Understanding of SLIs, SLOs, availability, latency, error rates, and reliability engineering principles.
- Ability to troubleshoot across application, cloud, infrastructure, and data layers.
- Software development or scripting experience for operational tools and automation.
- Strong communication skills and professional proficiency in English.
- Experience with several listed technologies, including Azure, Kubernetes or containers, databases, source control, monitoring, and incident-management platforms.
- Preferred experience includes high-volume transactional platforms, legacy and modern architectures, advanced KQL or telemetry analytics, AIOps, anomaly detection, chaos engineering, automated remediation, or self-healing systems.
Tech Stack
Categories
Site Reliability
About Arrivia
Arrivia builds white-label travel loyalty and booking platforms for consumer brands, membership organizations, and employers, powering rewards programs across hotels, cruises, and vacations. The company monetizes through B2B partnerships and travel bookings, combining technology, marketing, and fulfillment services. Founded in 1997 and headquartered in Scottsdale, Arizona, Arrivia is privately held and was formerly known as International Cruise & Excursions (ICE).