Google

Senior Customer Solutions Engineer, RCS Business Messaging

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2 days ago
London, United KingdomSenior
H1B Sponsor

Responsibilities

  • Lead the end-to-end design and architecture of conversational messaging solutions, including flows, chatbots, and agentic conversational marketing experiences.
  • Guide partners as an RCS technical expert, troubleshoot complex issues, and build scalable solutions to increase technical adoption.
  • Manage executive-level interactions and align clients, partners, product teams, and sales during account business planning.
  • Lead cross-functional initiatives, mentor peers, conduct solution reviews, and provide dedicated technical support.
  • Write production-level code, build internal tools with Python and Node.js, automate partner onboarding, and parse large datasets for troubleshooting.

Requirements

  • Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • At least 6 years of experience with client-side web technologies such as HTML, CSS, JavaScript, or HTTP.
  • At least 6 years of coding experience with one or more programming languages such as Java, C/C++, or Python.
  • Experience troubleshooting technical issues for internal or external partners or customers.
  • Preferred qualifications include a master’s degree, experience with Node.js, TypeScript, Python, RESTful APIs, OAuth2, JSON-based webhooks, and Google Cloud Platform.
  • Preferred experience includes conversational messaging, business messaging APIs or platforms, GSMA standards, SMS/MMS gateways, telecom signaling, software system design, consulting, digital advertising, Dialogflow, and Gemini or Vertex AI integrations.

Categories

Solutions Engineering
Google

About Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone. Check out our career opportunities at goo.gle/3DLEokh

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