10 days ago
Remote, United StatesSenior
Base Salary
$106k - $223k/yr
Responsibilities
- Lead complex customer engagements by delivering secure, resilient, scalable, high-performance cloud and AI solutions.
- Build and architect Copilot Studio agent solutions, including roadmaps, proofs of concept, MVPs, reusable AI skills, prompts, and orchestration patterns.
- Troubleshoot technical issues, provide fixes, and remove blockers preventing customer projects from reaching production or go-live.
- Advise technical and business decision-makers, including C-suite stakeholders, and translate business challenges into technology solutions.
- Drive customer adoption and business value from Microsoft 365, Copilot, Copilot Studio, Power Platform, and related Microsoft technologies.
- Manage factory-based technical delivery programs, including intake reviews, milestone sizing, status monitoring, technical scoping, and escalation support.
- Collaborate with sales teams, partners, field organizations, and virtual teams on customer opportunities, delivery, and scalable partner offerings.
- Mentor others, share technical best practices, contribute intellectual property, and influence Microsoft product, process, and roadmap improvements.
- Analyze customer business processes, present complex concepts to varied audiences, and document best practices and customer references.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, or equivalent experience.
- At least 4 years of experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, architecture, or consulting.
- Preferred: bachelor's degree or equivalent experience plus 8+ years in cloud or infrastructure technologies, Microsoft Azure business solutions, IT consulting or support, architecture, or Business Applications consulting.
- Preferred: 8+ years of customer-facing experience working on technical Microsoft 365, Power Platform, or Copilot Studio projects.
- Expertise in Microsoft 365 areas, Copilot Studio, Power Platform, Azure solutions, solution architecture, and enterprise-grade cloud or collaboration environments.
- Knowledge of foundational security, AI, architecture design, Microsoft security, compliance, identity, governance, and risk management solutions.
- Experience with modern AI engineering, reusable AI skills, prompts, instructions, orchestration patterns, and agentic workflows.
- Familiarity with Agent Framework, MCP, LangChain, generative AI, large language models, foundation model toolsets, and responsible AI practices.
- Strong understanding of Microsoft 365 and Microsoft Azure solutions, SaaS offerings, partner ecosystems, and competing cloud and AI platforms.
- Preferred certifications in Microsoft 365, Microsoft 365 Copilot, Power Platform or Copilot Studio, Azure, cloud security, AI business, AI transformation, or AI fundamentals.
- Strong verbal, written, presentation, collaboration, conflict-resolution, and stakeholder communication skills.
Benefits
- Typical U.S. base pay range is $106,400-$203,600 per year; San Francisco Bay Area and New York City metropolitan area ranges differ.
- Certain roles may be eligible for benefits and other compensation.
- The position is open for a minimum of 5 days and accepts applications on an ongoing basis until filled.
Tech Stack
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.