Sr. Solutions Architect, Edwin AI
LogicMonitor2 months ago
London, United KingdomSenior
Responsibilities
- Lead complex or strategic Edwin implementations for enterprise and high-value customers.
- Design advanced Edwin solutions integrating with Envision, ITSM workflows, third-party observability sources, FDE support, and partner-delivered work.
- Own architecture for event ingestion, alert correlation, enrichment, investigation, incident creation, ticket routing, escalation, remediation, and value reporting.
- Support complex customer environments through continuity planning, regional context, project transitions, and advanced technical judgment.
- Reduce delivery risk, improve time-to-value, mentor others, build repeatable delivery practices, and provide structured feedback to Product and Engineering.
Requirements
- 6+ years of experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering.
- Strong working knowledge of service delivery, observability and monitoring handoff points, data flows, ITSM workflows, third-party observability sources, and customer operations ecosystems.
- Deep working experience with ServiceNow, Freshservice, and ConnectWise.
- Experience designing integrations across monitoring, observability, APM, ITOM, analytics, and workflow platforms.
- Advanced ability to translate tasks, events, alerts, incidents, tickets, changes, escalations, and remediation steps into ITOps workflows.
- Strong understanding of event correlation, alert noise reduction, ticket enrichment, routing, escalation, incident lifecycle design, and operational handoffs.
Benefits
- The position is located in London, England, near Waterloo and Blackfriars on the Southbank.
- The role follows a hybrid working arrangement.
- The employer provides an inclusive workplace and reasonable accommodation support for candidates.
Categories
Solutions Engineering
About LogicMonitor
LogicMonitor provides an AI-first observability and IT infrastructure monitoring platform delivered as SaaS for enterprises and managed service providers. It unifies monitoring across data centers and public clouds (AWS, Azure, GCP), networks, servers, databases, virtualization, and logs, with alerting, dashboards, and incident workflows sold by subscription. Founded in 2007 and headquartered in Santa Barbara, California, LogicMonitor is privately held and owned by Vista Equity Partners.