2 months ago
Base Salary
$135k - $150k/yr
Responsibilities
- Troubleshoot customer issues involving integrations, SDK implementations, APIs, survey deployments, and platform configuration.
- Lead technical onboarding and implementation support for customer teams and workflows.
- Conduct technical demos and solution consultations aligned with customer goals and technical requirements.
- Collaborate with Product and Engineering to isolate customer requests, test workarounds and feature releases, and update technical documentation.
- Advise customers on best practices, creative solutions, and scalable workflows that maximize adoption and long-term success.
- Support technical evaluations, expansions, and customer growth opportunities with Sales and Customer Success.
Requirements
- 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or a similar customer-facing technical role.
- Experience troubleshooting technical issues and understanding how systems work.
- Comfort working with APIs, SDKs, frontend integrations, and technical documentation.
- Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures including iOS and Android.
- Ability to explain complex technical concepts clearly to technical and non-technical audiences.
- Strong organizational skills and ability to manage multiple customer conversations and priorities.
- Collaborative approach to working with Sales, Product, Engineering, and Customer Success.
- Experience supporting SaaS products or enterprise software platforms is preferred.
- Familiarity with product development, UX research, analytics, or digital experience tooling is a plus.
Benefits
- Hybrid role based in the San Francisco office four days per week.
- 401(k) program, medical, dental, and vision benefits.
- FSA/HSA benefits and a $175/month commuter benefit.
- Additional wellbeing benefits, flexible paid time off, and paid parental leave.
- Professional development stipend.
- Lunch and dinner provided daily and company-sponsored social events.
- Employee equity is offered.
Tech Stack
Categories
Solutions Engineering
About Sprig
Sprig builds an AI-powered enterprise survey and product research platform used by product, design, and research teams to study user behavior and inform decisions. Delivered as SaaS, it embeds agents to design studies, run in-product surveys, and synthesize insights across the customer journey. Founded in 2019 and headquartered in San Francisco, the company is privately held and counts customers such as Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor.