9 days ago
Base Salary
$181k - $230k/yr
Responsibilities
- Maintain expert knowledge of the ID.me product suite and map it to state, local, and education agency use cases.
- Own technical accuracy for RFx responses, analyze complex RFPs, and create compelling technical content.
- Design and configure customer solutions, federation architectures, demonstrations, and complex proofs of concept.
- Diagnose customer requirements, resolve complex technical issues and escalations, and support successful integrations and go-lives.
- Partner with Sales and go-to-market teams to advance agency pursuits and communicate the business and technical value of ID.me.
- Develop reusable whitepapers, playbooks, how-to materials, architecture documentation, and technical presentations.
- Mentor Solution Consultant team members and contribute to team learning initiatives.
- Distill customer and solutions-team feedback into actionable recommendations for Product Management, Engineering, and Sales.
- Navigate state procurement vehicles, fiscal-year timing, legislative calendars, grant deadlines, and publicly funded credential-provider dynamics.
- Present at marketing events, trade shows, and user conferences while maintaining relationships with agency technical representatives.
Requirements
- Demonstrated experience performing Senior Solution Consultant responsibilities.
- Experience in a customer-facing role such as consulting, technical support, or solution engineering.
- Strong understanding and hands-on experience with REST APIs.
- Proficiency with authorization, authentication, and federation protocols including OAuth 2.0, SAML 2.0, OpenID Connect, and Bearer Token Authentication.
- Confident technical presentation and communication skills with senior stakeholders, along with strong problem-solving ability.
- Expertise in one or more of IAM platforms and concepts, identity verification, web development, mobile development, or backend development.
- Familiarity with NIST SP 800-63-3 and NIST SP 800-63-4 guidelines and standards.
- Knowledge of the software development lifecycle and associated best practices.
- Experience with modern software development methodologies, DevOps practices, and associated technologies.
- Ability to learn and apply knowledge of the ID.me platform and solutions quickly.
- Preferred experience includes supporting state, local, or education customers in presales, consulting, or delivery.
- Preferred familiarity with SLED programs such as unemployment insurance, Medicaid, health and human services, K-12 and higher education, and public retirement systems.
- Preferred experience designing SAML or OIDC federation for state IT environments, student information systems, or benefits eligibility platforms.
- Preferred understanding of multi-campus education systems, state procurement vehicles, fiscal timing, legislative calendars, grant-funded deadlines, and publicly funded credential providers.
- Preferred familiarity with ADA, Section 508, and state privacy law requirements for constituent-facing identity flows.
- Preferred experience contributing to state or local RFP, RFI, or RFQ responses and working across program, IT, security, and privacy stakeholders.
- Must be based in Texas and able to travel regularly across the southern territory.
Benefits
- Full-time, in-office culture; unless otherwise specified, roles are onsite five days per week, while this field-based Texas role requires regular travel across the southern territory.
- Medical, dental, vision, health savings account, flexible spending accounts, commuter benefits, life and AD&D insurance, and short- and long-term disability insurance.
- 401(k) with company match, parental leave, unlimited paid time off subject to policy, and eight company-wide holidays.
- Accident and critical illness insurance, employee assistance program, pet insurance, travel assistance, wellbeing and childcare discounts, and benefit advocates.
- Referral bonus policy and learning and development benefit.
Tech Stack
Categories
Solutions Engineering
About ID.me
ID.me builds a secure digital identity network and wallet used for identity proofing, sign-in, and community verification across government, healthcare, and commerce. The company sells authentication and verification services to agencies and enterprises, including NIST 800-63-3 IAL2/AAL2–approved credentials, plus group eligibility checks for discounts. Founded in 2010 and headquartered in McLean, VA, ID.me supports access at 20 U.S. federal and 45 state agencies and 70+ healthcare organizations.