2 months ago
Toronto, CanadaStaff+
Base Salary
$172k - $229k/yr
Responsibilities
- Define and drive technical strategy for engineering quality, production reliability, and safe software delivery.
- Identify systemic causes of customer-impacting failures and lead cross-team initiatives addressing root causes.
- Establish architectural principles, engineering standards, and paved roads for reliable system design and safe delivery.
- Partner with engineering teams on resilience, operability, testability, and failure isolation during system and product design.
- Build or guide shared platform capabilities for release safety, automated validation, production feedback, test data, environment management, and developer self-service.
- Advance observability and improve validation across services, data boundaries, financial workflows, and other business-critical systems.
- Define quality and reliability measures, use them to prioritize work, and demonstrate customer and engineering outcomes.
- Lead multi-team technical programs, align stakeholders, drive decisions without direct authority, and mentor engineers and technical leaders.
- Evaluate and evolve or replace existing practices and technologies when they no longer meet organizational needs.
Requirements
- Significant software engineering experience, including operating at Staff or equivalent scope on ambiguous, cross-cutting technical problems.
- A track record of leading multi-team initiatives that improved production reliability, software delivery, platform capabilities, or engineering effectiveness.
- Strong systems thinking connecting architecture, data integrity, operational behavior, developer workflows, and customer impact.
- Experience designing and operating distributed systems in a cloud environment such as AWS.
- Strong software design and programming skills in TypeScript, Java, or another relevant language.
- Experience with observability, resilience engineering, CI/CD, release safety, automated validation, developer platforms, testability, performance engineering, or incident learning.
- Ability to define useful engineering measures focused on outcomes rather than activity.
- Demonstrated success influencing architecture and engineering practices across teams without direct reporting authority.
- Strong written and verbal communication with technical, product, and business stakeholders.
- A practical approach balancing long-term technical direction with incremental improvements.
Benefits
- Generous equity grant and comprehensive benefits package.
- Flexible paid time off and hybrid work schedules.
- One-time work-from-home allowance.
- Hybrid work at hubs in Los Angeles, San Francisco, Toronto, and Raleigh, with lunch provided on in-office days.
- Company events and team-building activities, both in person and virtually.
- Opportunities for growth and career advancement.
- Applicants are welcomed across eligible U.S. states where BuildOps is registered and able to support employment.
Tech Stack
About BuildOps
BuildOps provides an all-in-one SaaS platform for commercial specialty contractors to manage service and project workflows—quoting, scheduling/dispatch, field mobile, inventory, invoicing, and financial reporting—in a single system. The subscription-based product integrates with accounting/ERP tools and includes an AI layer (OpsAI) for dispatch and office tasks. Founded in 2018 and headquartered in Santa Monica, CA, it serves commercial trades across North America.