Sr Designated Support Engineer
Databricks9 hours ago
São Paulo, BrazilSenior
Responsibilities
- Manage large strategic accounts and provide a high-touch, proactive support experience.
- Troubleshoot complex Apache Spark and data engineering issues, including performance bottlenecks, data skew, out-of-memory errors, serialization problems, and slow broadcast joins.
- Analyze Spark UI, thread dumps, and driver/executor logs to resolve critical issues.
- Advise customers on data engineering best practices, data pipelines, data modeling, and Databricks Lakehouse architecture.
- Project manage open support cases and coordinate Engineering, Product, subject-matter experts, and account teams toward resolution.
- Engage directly on business-impacting situations and restore customer functionality.
- Communicate with senior leadership and technical and functional stakeholders to remove roadblocks and mitigate delays.
- Review customer cases for trends and proactive optimization opportunities, lead customer roundtables, and promote customer self-sufficiency.
Requirements
- At least 3 years of dedicated experience in data engineering, including building, deploying, and maintaining large-scale data pipelines.
- At least 3 years of experience designing, developing, testing, and sustaining applications using Python, Java, or Scala.
- Deep architectural knowledge of Apache Spark internals, including drivers, executors, memory management, DAGs, Catalyst Optimizer, and Tungsten execution engine.
- Demonstrated ability to troubleshoot complex Spark and big data issues in distributed computing environments.
- Strong project management, analytical, problem-solving, written communication, verbal communication, and customer coordination skills.
- Ability to translate complex technical concepts for non-technical stakeholders and demonstrate executive presence.
- Customer-facing experience as a Support Engineer, Technical Account Manager, Designated Support Engineer, or in a related production support role is preferred.
Benefits
- Databricks offers comprehensive benefits and perks, with specific offerings varying by region.
Tech Stack
Categories
Solutions Engineering
About Databricks
Databricks builds a cloud-based data and AI platform centered on the lakehouse architecture, combining data engineering, analytics, and machine learning with Apache Spark, Delta Lake, and MLflow. It sells subscriptions and cloud services to enterprises that need to unify data pipelines and develop large-scale AI and analytics. Founded in 2013 by the creators of Apache Spark and headquartered in San Francisco, the company is privately held and serves organizations across many industries.