Cloud Solution Architect
Concentrix19 hours ago
Remote, IrelandSenior
Responsibilities
- Advise strategic enterprise customers on building and scaling Microsoft Viva Glint employee listening and engagement programmes.
- Lead customer onboarding, implementation, programme expansion, governance, survey deployment, readiness, launch, and post-survey activities.
- Provide technical guidance on HRIS integrations, employee data management, organisational hierarchies, data governance, and data quality.
- Advise on Microsoft Entra ID, single sign-on, authentication, provisioning, role assignments, identity governance, tenant configuration, and access controls.
- Coordinate survey delivery, allowlisting, email communication readiness, domain configuration, and invitation and reminder management.
- Manage executive stakeholders, customer escalations, programme risks, cross-functional delivery, and resolution activities.
- Support customer retention, renewals, growth opportunities, product feedback, and operational excellence across EMEA.
Requirements
- Bachelor's degree or equivalent experience.
- At least 5 years of experience in Customer Success, Consulting, Programme Management, HR Technology, Employee Experience, People Analytics, or Enterprise SaaS.
- Experience managing enterprise and strategic customer relationships and leading complex, multi-stakeholder programmes.
- Strong executive communication, presentation, consulting, advisory, and stakeholder management skills.
- Experience with HR technology platforms and employee data management processes.
- Ability to translate business requirements into scalable operational solutions.
- Preferred experience with Microsoft Viva Glint, Microsoft Viva, Qualtrics, Medallia, Culture Amp, Peakon, Workday Peakon, or similar employee experience platforms.
- Preferred experience with Workday, SAP SuccessFactors, Oracle HCM, Microsoft Entra ID, SFTP integrations, and identity and access management.
- Knowledge of organisational development, employee engagement, people analytics, organisational effectiveness, hierarchy management, employee data governance, survey methodologies, change management, and data privacy and compliance requirements.
- Experience operating in a global, matrixed environment is preferred.
Benefits
- Work-at-home location in Ireland.
- Supports customers across the EMEA region.
Categories
Solutions Engineering
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.