1 day ago
Plano, TX, USAStaff+
Responsibilities
- Investigate severe incidents, recurring problems, and complex application issues in critical production environments.
- Analyze logs, code, databases, and integrations to identify root causes and implement lasting fixes.
- Support releases, upgrades, emergency changes, automation, monitoring, and performance improvements.
- Collaborate with developers, infrastructure teams, business stakeholders, and multinational cross-functional teams.
- Contribute to incident reviews, documentation, knowledge transfer, and continuous service improvement.
- Participate in 24/7 support and travel for onsite work when required.
Requirements
- Bachelor-level academic degree in engineering, information technology, computer science, or a related field.
- Experience in customer support or incident handling, end-to-end troubleshooting, and rapid risk assessment in critical production environments.
- Experience with Linux, Kubernetes, Docker, containers, virtualization, and SaaS cloud delivery on AWS or Azure.
- Experience with CI/CD tools such as GitLab or equivalent GitOps/DevOps tooling.
- Familiarity with Bash, JavaScript, TypeScript, Terraform, Ansible, Python, databases, and SQL.
- Familiarity with networking, VPNs, load balancing, firewalls, storage, certificates, and observability tools such as Prometheus, Grafana, ELK, or OpenSearch.
- Familiarity with AI tools such as GPT and KIRO, plus Java EE, OSGi, REST, or similar frameworks is beneficial.
- Knowledge of secure coding, vulnerability management, ITIL/eTOM, compliance, audit requirements, Oracle databases, or banking and financial systems is preferred.
- Strong English communication, ownership, collaboration, mentoring, and knowledge-transfer skills, with willingness to provide 24/7 support and travel onsite.
Benefits
- Medical and dental plan options with company credits toward eligible premiums.
- Ericsson US 401(k) contributions and matching, life insurance, accidental death and dismemberment coverage, disability coverage, and an employee stock purchase plan.
- At least 15 accrued vacation days, up to 3 personal days, 11 annual holidays, volunteer time, and annual sick time.
- Paid maternity leave of up to 16 weeks and parental or adoption leave of 6 weeks at 100% of pay.
- Financial wellness programs, educational assistance, matching gifts, and recognition programs.
- The role is based in Plano, United States, includes 24/7 support, and may require onsite travel.
Tech Stack
AnsibleAWSAzureBashDockerGrafanaJavaScriptKubernetesLinuxOracle DatabasePrometheusPythonSQLTerraformTypeScript
Categories
About Ericsson
Ericsson is a publicly traded telecommunications vendor that builds mobile network infrastructure (RAN, core, OSS/BSS), cloud platforms, and managed services for communications providers and enterprises. Founded in 1876 and headquartered in Kista, Stockholm, it supplies 5G systems to operators worldwide and owns Vonage, expanding network APIs and enterprise communications offerings.