Principal Service Engineer

3 days ago

Hyderābād, IndiaStaff+

Responsibilities

Lead ServiceNow architecture, solution design, development, implementation, and technical delivery across IRM, BCM, and SecOps.
Design scalable platform architecture, development standards, governance controls, integration patterns, and performance improvements.
Configure IRM/GRC capabilities including risk management, policy and compliance, audit management, regulatory change management, controls, indicators, issues, and remediation workflows.
Design BCM capabilities including business impact analysis, continuity planning, recovery management, crisis response workflows, continuity testing, and resilience processes.
Implement SecOps workflows for security incident response, threat prioritization, vulnerability remediation, and threat intelligence integrations.
Develop ServiceNow applications using JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, Flow Designer, and IntegrationHub.
Build and maintain REST/SOAP integrations with enterprise applications, security platforms, CMDB, and operational data sources.
Conduct architecture reviews, code reviews, and technical assessments; mentor developers and administrators.
Collaborate with stakeholders and QA, DevOps, security, and infrastructure teams during deployments and production releases.
Support platform upgrades, release activities, dashboards, reporting, performance optimization, and enterprise governance.

10–16 years of overall IT experience with strong ServiceNow implementation and architecture expertise.
Hands-on experience with IRM/GRC, BCM, and SecOps implementations.
Strong knowledge of JavaScript, Glide API, Flow Designer, ServiceNow scripting, and REST/SOAP integrations.
Experience implementing Security Incident Response, Vulnerability Response, risk and compliance workflows, and business continuity processes.
Understanding of CMDB, enterprise integrations, security operations, governance, and compliance frameworks.
Experience integrating ServiceNow with SIEM tools, vulnerability scanners, cloud security platforms, or identity and access management solutions is preferred.
Exposure to operational resilience frameworks and enterprise-scale digital transformation programs is preferred.
Strong leadership, problem-solving, stakeholder management, communication, and mentoring skills.
Knowledge of Agile/Scrum methodologies and ITIL practices is preferred.
ServiceNow Certified System Administrator, Certified Application Developer, CIS – Risk & Compliance, or additional ServiceNow implementation or architect certifications are preferred.

10,000+ employees